Vanessa McCoy
Woodstock,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment.Experienced in defining and analyzing customer requests to resolve issues; while growing personally and professionally.
Overview
6
6
years of professional experience
1
1
Certification
Work History
School Custodian
Cherokee County Schools
Canton, GA
08.2022 - 05.2024
- Cleaned and sanitized all classrooms, restrooms, hallways and other common areas in the school.
- Maintained janitorial supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Swept, mopped and vacuumed floors, stairs and carpets on a daily basis.
Team Development Coach
McDonald's Restaurant
Woodstock, GA
01.2021 - 07.2022
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries
- Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
Independent Contractor
Instacart
Atlanta, GA
02.2018 - 03.2022
- Provided in-depth information on product features so customers could make educated buying decisions
- Organized and updated schedules to optimize coverage for expected customer demands.
- Provided technical assistance to clients in using products or services.
Warehouse Associate
Amazon
Jefferson, GA
07.2019 - 01.2022
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Developed, implemented, and monitored inventory control procedures to ensure optimal stock levels.
- Monitored staff performance to ensure adherence to customer service standards.
Assistant Teacher/Floater
Sunbrook Academy
Woodstock, GA
03.2019 - 09.2021
- Assisted classroom teacher in developing and implementing lesson plans.
- Supported student-led discussions and presentations.
- Attended faculty meetings as requested by the lead teacher.
Census Field Supervisor
Census Bureau
Atlanta, GA
05.2019 - 09.2021
- Completed projects milestones on time by keeping team members on task and operating with efficiency
- Monitored timelines, set up order of operations and managed field schedules
- Troubleshot with fault isolation techniques and utilized remote test systems to isolate and resolve ongoing issues.
Education
High School Diploma -
Elizabeth Andrews High School
Stone Mountain, GA12.2012
Certification
- Certified Project Manager 1/2022
- First Aid/CPR 6/2024
Timeline
School Custodian
Cherokee County Schools
08.2022 - 05.2024
Team Development Coach
McDonald's Restaurant
01.2021 - 07.2022
Warehouse Associate
Amazon
07.2019 - 01.2022
Census Field Supervisor
Census Bureau
05.2019 - 09.2021
Assistant Teacher/Floater
Sunbrook Academy
03.2019 - 09.2021
Independent Contractor
Instacart
02.2018 - 03.2022
High School Diploma -
Elizabeth Andrews High School