Vanessa McDaniel
Alachua,FL
Summary
Highly driven employee who pays special attention to details and maintains upmost professionalism. Executes all responsibilities tasked with compassion, pride, and efficiency. Strives to exceed in all aspects of given position.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Communications Supervisor
Alachua Police Department
08.2022 - Current
- Maintain professional working relationships with subordinates
- Oversee daily duties of subordinates to ensure all policy and procedure standards are being met efficiently
- Serve as the point of contact (POC) for various state/federally maintained systems to include; DAVID, LINDAS, ELVIS, and manage onboarding/offboarding new agency personnel to such
- Serve as the agencies FALCON Application Access Administrator (AAA), managing all agency retained fingerprints
- Serve as the FCIC Agency Coordinator (FAC), maintaining agency wide records of certifications, and trainings to remain in compliance
- Serve as the CJIS Online Administrator for the agency maintaining bi-annual certifications and training to remain in compliance with state mandated security policies in place
- Work directly with external vendors who have access to the agencies databases to grant vendor clearance, vendors include but are not limited to; Central Square CAD/RMS, CommSys, Tri-Co Communications, and Replay Systems
- Directly oversee the Communications Operator Training Program ensuring effectiveness and proper execution
- Maintain lengthy and detail precise record logs up to date and in compliance for FDLE physical audits
- Draft and send out inter-office communication (IOC's) to include termination recommendations, and changes in roles and responsibilities within the communications division
- Draft and deliver formal reprimands in the forms of S.M.A.R.T. Coaching documents, and Employee Corrective Action Notices to subordinates
- Maintain accurate and up to date personnel folders
- Draft monthly schedules
- Meet crucial deadlines set in place personally and externally to ensure all work is completed efficiently and accurately
Communications Operator II
Alachua Police Department
11.2018 - 08.2022
- Received public emergency and non-emergency calls and coordinated response prioritization in order to efficiently dispatch first responders
- Effectively relayed information to first responders via electronic means, telephone calls and radio transmissions
- Worked demanding hours; overnight, weekends, overtime, and holiday shifts
- Shift work to include up to 16 hour shifts at a time
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe and efficient work environment
- Maintained high energy and focus in a fast-paced quickly changing environment
- Used critical thinking to break down problems, evaluate solutions and make quick decisions
- Maintained a strong understanding of local geography
- Coordinated mutual response between neighboring agencies
- Executed multiple time sensitive tasks being presented simultaneously
- Received multiple incoming emergency/non-emergency calls simultaneously with no assistance
- Quickly and effectively worked within federally/state maintained systems to include but not limited to; FCIC/NCIC, DAVID, and LINDAS
- Maintained a calm demeanor and effectively communicated with others during crisis situations
Server
Mi Apa Latin Cafe
01.2017 - 11.2018
- Worked with POS system to place orders, manage bills and handle cash flow
- Bussed and reset tables to keep dining room and work areas clean
- Upsold high-profit items such as appetizers to enhance sales numbers
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Maintained a friendly, welcoming, and professional demeanor with all guests at all times
- Collected orders and relayed them to BOH quickly and accurately
- Worked quickly under pressure to assure all tasks at hand were completed with no errors
Education
High School Diploma -
Santa Fe High School
Alachua, FL06.2017
Skills
- Superior oral and written communication skills
- High dichotic listening ability
- Superior multi-tasking ability
- Highly dependable and responsible
- Compassionate, courteous, and professional customer service abilities
- Excellent ability to work quickly and calmly in high stress conditions
- Highly focused with excellent memorization abilities
- Ability to type at 54 WPM
- Excellent time management and organizational skills
- Superior interpersonal skills
Certification
Florida DOH PST Certification
FCIC/NCIC Full Access Certification
FCIC Agency Coordinator (FAC) Certification
CJIS Online Level 2 Certification
FALCON Application Access Administrator (AAA) Certification
DAVID Point of Contact
LINDAS Clerk of Courts Point of Contact
ELVIS Point of Contact
Timeline
Communications Supervisor
Alachua Police Department
08.2022 - Current
Communications Operator II
Alachua Police Department
11.2018 - 08.2022
Server
Mi Apa Latin Cafe
01.2017 - 11.2018
High School Diploma -
Santa Fe High School
Similar Profiles
Aidan BeckettAidan Beckett
Communications Operator at Alachua Police DepartmentCommunications Operator at Alachua Police Department
Azhalia Pottinger Azhalia Pottinger null
Video Editor at Alachua Academy Department of Juvenile JusticeVideo Editor at Alachua Academy Department of Juvenile Justice
Louis AthasLouis Athas
Police Officer, Uniformed Road Patrol at Norcross Police Department Police DepartmentPolice Officer, Uniformed Road Patrol at Norcross Police Department Police Department
Cheyla (Jaidyn) StrongCheyla (Jaidyn) Strong
Assistant Department Manager at MCDONALDSAssistant Department Manager at MCDONALDS
TAKIYAH SHEFFIELDTAKIYAH SHEFFIELD
CLINICAL PHARMACIST, APPEALS AND GRIEVANCES at UnitedHealth Group (Contractor)CLINICAL PHARMACIST, APPEALS AND GRIEVANCES at UnitedHealth Group (Contractor)