Highly driven employee who pays special attention to details and maintains upmost professionalism. Executes all responsibilities tasked with compassion, pride, and efficiency. Strives to exceed in all aspects of given position.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Communications Supervisor
Alachua Police Department
08.2022 - Current
Maintain professional working relationships with subordinates
Oversee daily duties of subordinates to ensure all policy and procedure standards are being met efficiently
Serve as the point of contact (POC) for various state/federally maintained systems to include; DAVID, LINDAS, ELVIS, and manage onboarding/offboarding new agency personnel to such
Serve as the agencies FALCON Application Access Administrator (AAA), managing all agency retained fingerprints
Serve as the FCIC Agency Coordinator (FAC), maintaining agency wide records of certifications, and trainings to remain in compliance
Serve as the CJIS Online Administrator for the agency maintaining bi-annual certifications and training to remain in compliance with state mandated security policies in place
Work directly with external vendors who have access to the agencies databases to grant vendor clearance, vendors include but are not limited to; Central Square CAD/RMS, CommSys, Tri-Co Communications, and Replay Systems
Directly oversee the Communications Operator Training Program ensuring effectiveness and proper execution
Maintain lengthy and detail precise record logs up to date and in compliance for FDLE physical audits
Draft and send out inter-office communication (IOC's) to include termination recommendations, and changes in roles and responsibilities within the communications division
Draft and deliver formal reprimands in the forms of S.M.A.R.T. Coaching documents, and Employee Corrective Action Notices to subordinates
Maintain accurate and up to date personnel folders
Draft monthly schedules
Meet crucial deadlines set in place personally and externally to ensure all work is completed efficiently and accurately
Communications Operator II
Alachua Police Department
11.2018 - 08.2022
Received public emergency and non-emergency calls and coordinated response prioritization in order to efficiently dispatch first responders
Effectively relayed information to first responders via electronic means, telephone calls and radio transmissions
Worked demanding hours; overnight, weekends, overtime, and holiday shifts
Shift work to include up to 16 hour shifts at a time
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe and efficient work environment
Maintained high energy and focus in a fast-paced quickly changing environment
Used critical thinking to break down problems, evaluate solutions and make quick decisions
Maintained a strong understanding of local geography
Coordinated mutual response between neighboring agencies
Executed multiple time sensitive tasks being presented simultaneously
Received multiple incoming emergency/non-emergency calls simultaneously with no assistance
Quickly and effectively worked within federally/state maintained systems to include but not limited to; FCIC/NCIC, DAVID, and LINDAS
Maintained a calm demeanor and effectively communicated with others during crisis situations
Server
Mi Apa Latin Cafe
01.2017 - 11.2018
Worked with POS system to place orders, manage bills and handle cash flow
Bussed and reset tables to keep dining room and work areas clean
Upsold high-profit items such as appetizers to enhance sales numbers
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
Maintained a friendly, welcoming, and professional demeanor with all guests at all times
Collected orders and relayed them to BOH quickly and accurately
Worked quickly under pressure to assure all tasks at hand were completed with no errors
Education
High School Diploma -
Santa Fe High School
Alachua, FL
06.2017
Skills
Superior oral and written communication skills
High dichotic listening ability
Superior multi-tasking ability
Highly dependable and responsible
Compassionate, courteous, and professional customer service abilities
Excellent ability to work quickly and calmly in high stress conditions
Highly focused with excellent memorization abilities
Ability to type at 54 WPM
Excellent time management and organizational skills
Police Officer, Uniformed Road Patrol at Norcross Police Department Police DepartmentPolice Officer, Uniformed Road Patrol at Norcross Police Department Police Department
CLINICAL PHARMACIST, APPEALS AND GRIEVANCES at UnitedHealth Group (Contractor)CLINICAL PHARMACIST, APPEALS AND GRIEVANCES at UnitedHealth Group (Contractor)