Vanessa McVay
Harvest,Al
Summary
Results-driven Healthcare Management Professional with expertise in operational excellence and patient care. Proven skills in budget management, process optimization, and patient satisfaction improvement. Strong communicator with a strategic mindset, fostering team collaboration in dynamic environments.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Practice Administrator
Huntsville Hospital Pediatric Neurology
09.2008 - Current
- Established new pediatric endocrinology practice, enhancing patient care from 2017-2019.
- Managed PRN float pool, ensuring adequate staffing levels from 2020-2024.
- Led clinic teams to improve quality patient care and customer service skills.
- Oversaw clinic operations, including financial management and time attendance systems.
- Trained administrative staff on patient management systems and data entry best practices.
- Developed healthcare compliance policies, improving departmental performance and outcomes.
Emergency Room Registration Representative Team Le
Inova Fairfax Hospital
12.2004 - 11.2008
- Improved data quality by enhancing patient identification and demographic accuracy.
- Streamlined insurance verification to ensure timely patient coverage communication.
- Mentored junior staff to promote professional development and team collaboration.
- Increased operational efficiency through effective process improvement initiatives.
- Conducted training sessions to enhance team skills and knowledge.
- Ensured compliance through meticulous insurance documentation and quality assurance.
Financial Coordinator Team Lead
Inova Fairfax Hospital
11.2006 - 09.2008
- Increased patient understanding of insurance benefits through clear communication.
- Secured accurate patient benefits by effectively coordinating with insurance carriers.
- Verified patient eligibility and updated records with medical staff collaboration.
- Trained staff on insurance policies for enhanced compliance and operational efficiency.
- Streamlined case file management, prioritizing tasks to improve overall efficiency.
- Boosted patient satisfaction with timely and precise insurance verifications.
Emergency Room Technician
Inova Fairfax Hospital
12.2004 - 09.2008
- Enhanced patient care by supporting medical staff during emergency situations.
- Monitored vital signs, enabling timely nursing interventions for patient needs.
- Maintained cleanliness and organization in the emergency room per safety protocols.
- Assisted with medication preparation and administration as directed by healthcare providers.
- Streamlined inventory management, ensuring essential medical supplies remained available.
- Executed emergency procedures, improving patient outcomes in critical conditions.
Lead Medical Assistant
Bull Run Family Practice
09.2003 - 12.2004
- Enhanced patient communication, improving experience and satisfaction rates significantly.
- Maintained optimal medical supply levels, ensuring uninterrupted patient care delivery.
- Assessed urgent appointment needs by triaging incoming calls efficiently.
- Addressed patient concerns promptly, delivering exceptional customer service consistently.
- Facilitated timely follow-ups by contacting patients regarding test results effectively.
- Supported clinical staff with procedures while adhering to safety protocols.
Medical Assistant
St. John Macomb-Oakland Hospital
07.2001 - 09.2003
- Enhanced patient flow by efficiently managing check-ins and scheduling appointments.
- Supported pulmonologists during bronchoscopies, ensuring high-quality patient care delivery.
- Trained new staff on clinical procedures and effective patient interaction techniques.
- Streamlined patient intake processes, significantly reducing wait times and improving efficiency.
- Maintained organized medical records, ensuring accuracy and accessibility of patient information.
- Improved patient satisfaction through compassionate care and clear communication strategies.
Pharmacy Technician & Sales Assistant
CVS Pharmacy
03.1998 - 09.2001
- Ensured optimal product availability through effective inventory management practices.
- Enhanced workflow efficiency by collaborating with team on restocking operations.
- Maintained compliance with safety regulations for medication inventory management.
- Educated patients on proper medication usage and potential side effects thoroughly.
- Assisted in accurate preparation and dispensing of prescriptions alongside pharmacists.
- Promoted patient confidentiality by strictly adhering to HIPAA regulations.
Medical & Radiology Assistant
Macomb Medical Clinic
09.2000 - 07.2001
- Improved patient flow by escorting and preparing patients for exams.
- Ensured accurate documentation of imaging results and maintained comprehensive patient records.
- Maintained X-ray equipment and examination rooms for optimal safety and cleanliness.
- Educated patients on safety protocols before and during imaging procedures.
- Administered vaccinations and medications, following established safety guidelines.
- Strengthened patient relationships through effective communication and compassionate care.
Education
Bachelor of Science - Business Management minor in Healthcare Management
Athens State University
Athens05-2018
Associate of Science - General Studies
Calhoun Community College
Huntsville, AL05-2011
Skills
- Certified Clinical Medical Assistant (CCMA) Certification #W7J9T8N8 expiration 8/30/2022
- Basic life support for healthcare providers (CPR and AED) American Heart Association expiration 2/23/2023
- Member of Medical Group Management Association (MGMA), Huntsville, AL chapter
- HIPAA compliance
- Scheduling coordination
- Patient relations
- Operations management
- Electronic health records
- Staff management
- Workflow management
- New hire training
- Practice management
- Supplies ordering
- Budget oversight
- Workflow efficiency
- Managing medical practices
- Customer service
- Time management
Affiliations
Healthcare Leaders Association (HLA)-Formally Medical Group Management Association(MGMA) 2013-present.
Delta Mu Delta International Honor Society
Phi Theta Kappa Honor Society
Certification
Certified Clinical Medical Assistant (CCMA) #W7J9T8N8
Issued August 2014-present
National Healthcareer Association (NHA)
Certified Billing and Coding Specialist (CBCS) #R6P6Q7Q7
Issued Jan 2025-present
National Healthcareer Association (NHA)
Basic Life Support for Healthcare Providers (BLS)
American Heart Association
Certified First Responder/Emergency Services
Issued Jan 2001, expired 2003
State of Michigan
Timeline
Senior Practice Administrator
Huntsville Hospital Pediatric Neurology
09.2008 - Current
Financial Coordinator Team Lead
Inova Fairfax Hospital
11.2006 - 09.2008
Emergency Room Technician
Inova Fairfax Hospital
12.2004 - 09.2008
Emergency Room Registration Representative Team Le
Inova Fairfax Hospital
12.2004 - 11.2008
Lead Medical Assistant
Bull Run Family Practice
09.2003 - 12.2004
Medical Assistant
St. John Macomb-Oakland Hospital
07.2001 - 09.2003
Medical & Radiology Assistant
Macomb Medical Clinic
09.2000 - 07.2001
Pharmacy Technician & Sales Assistant
CVS Pharmacy
03.1998 - 09.2001
Bachelor of Science - Business Management minor in Healthcare Management
Athens State University
Associate of Science - General Studies
Calhoun Community College