Vanessa Mears
Sturgis,MI
Summary
Innovative Hair Salon Owner with comprehensive experience in managing hair salon operations, including staffing, inventory management, and customer service. Demonstrates strong leadership skills along with creative flair in hair styling techniques. Proud of implementing successful marketing strategies that boosted customer engagement and satisfaction.
Overview
14
14
years of professional experience
Work History
Hair Salon Owner
Self-employed
Sturgis, MI
09.2019 - Current
- Managed daily operations of the salon, including scheduling appointments, maintaining records, and ordering supplies.
- Performed hairstyling services such as coloring, cutting, shampooing, conditioning and styling hair.
- Provided customer service and addressed customer complaints in a timely manner.
- Maintained cleanliness of work station and ensured sanitary conditions were met at all times.
- Created marketing campaigns to increase clientele base through social media platforms and other outlets.
- Ensured compliance with state licensing regulations regarding health codes and sanitation practices.
- Developed unique hair styling techniques for customers to create a personalized look.
- Created a work environment with my social skills and vivacious personality to create a successful business.
Cosmetologist
Great Clips
Sturgis, MI
04.2016 - 09.2019
- Created customized hair styles according to client's preferences and facial features.
- Maintained cleanliness of salon equipment and tools.
- Ensured proper sanitation practices were followed at all times.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Developed a loyal client base through excellent customer service.
- Trained new staff members on salon policies and procedures.
- Maintained accurate records of customer services provided.
- Designed cleaning schedules and organizational systems for treatment and sales areas.
- Trained or supervised other hairstylists, hairdressers and assistants.
- Monitored employee attendance records and timekeeping.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
Cosmetologist
SmartStyle
Sturgis, MI
09.2012 - 08.2013
- Created customized hair styles according to client's preferences and facial features.
- Performed haircuts, coloring, highlighting and styling techniques.
- Maintained cleanliness of salon equipment and tools.
- Ensured proper sanitation practices were followed at all times.
- Managed appointments through scheduling software program.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Maintained accurate records of customer services provided.
- Developed a loyal client base through excellent customer service.
- Trained new staff members on salon policies and procedures.
- Engaged with customers by providing friendly conversation during services.
Sales Associate
Maurices
Sturgis, MI
11.2011 - 08.2012
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
Line Operator
Precision Speed Equipment
Sturgis, MI
06.2010 - 06.2011
- Set up and operated production equipment in accordance with established guidelines.
- Maintained a clean and safe work environment by following all safety protocols.
- Monitored production line for any potential problems or malfunctions.
- Inspected finished products for defects before packaging them for shipment.
- Loaded raw materials into machines according to instructions from supervisors.
- Recorded daily production data accurately into company database systems.
- Repaired and maintained production machinery as needed to keep the lines running smoothly.
Education
Licensed Cosmetologist - Cosmetology
Salon Academy
Coldwater, MI09-2012
Skills
- Social Media Promotion
- Appointment Scheduling
- Financial Planning
- Business Management
- Staff Management
- Hygiene standards
- Shift Scheduling
- Employee Training
- Product Sales
- Customer Service
- Inventory Management
- Quality Assurance
- Problem-solving abilities
- Task Prioritization
- Teamwork and Collaboration
- Multitasking
- Client Relationship Management
- Professional Demeanor
- Excellent Communication
- Conflict Resolution
Timeline
Hair Salon Owner
Self-employed
09.2019 - Current
Cosmetologist
Great Clips
04.2016 - 09.2019
Cosmetologist
SmartStyle
09.2012 - 08.2013
Sales Associate
Maurices
11.2011 - 08.2012
Line Operator
Precision Speed Equipment
06.2010 - 06.2011
Licensed Cosmetologist - Cosmetology
Salon Academy
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