Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vanessa Mejia

Newark,NJ

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Cover Virginia Customer Service Representative

Maximus
05.2024 - Current
  • Resolved customer complaints with empathy and patience resulting in positive feedback.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided and assisted members in both Spanish and English.
  • Identified and resolved discrepancies and errors in customer accounts.

CUSTOMER SERVICE REPRESENTATIVE

GET COVERED NJ
01.2021 - 04.2024
  • Handle 20+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.
  • Memorized all company products and services to be able to answer customer questions quickly and efficiently.
  • Collate source data such as customers names, addresses, phone numbers and enter data into applicable automated systems for processing.
  • Conversational in Spanish (able to meet all customer service requirements with Spanish speakers)
  • Helped consumers create insurance applications and answered all questions and concerns leaving the consumer satisfied at all times.

Cashier

LE DISTRICT, NEW YORK
08.2019 - 03.2020
  • Processed and precisely exchanged money payments with customers.
  • Trained to do inventory stock as well as opening and closing of the market
  • Made and displayed product labels
  • Maintained the stores cleanliness and ensured shelves were continuously restocked in a timely manner.

Barista

LE DISTRICT, NEW YORK
08.2018 - 08.2019
  • Made fresh coffee drinks ensuring customer satisfaction.
  • Created stock displays
  • Opened and closed the station making sure it was clean at all times.

Education

High School Diploma - undefined

Newark Tech School of Technology
Newark, NJ
06.2019

Skills

  • Good communication
  • Quick learner
  • Multitasking
  • Leadership
  • Good customer service
  • Problem Solving
  • Team Player
  • Active listening
  • Bilingual- English and Spanish

Languages

Spanish
Native or Bilingual

Timeline

Cover Virginia Customer Service Representative

Maximus
05.2024 - Current

CUSTOMER SERVICE REPRESENTATIVE

GET COVERED NJ
01.2021 - 04.2024

Cashier

LE DISTRICT, NEW YORK
08.2019 - 03.2020

Barista

LE DISTRICT, NEW YORK
08.2018 - 08.2019

High School Diploma - undefined

Newark Tech School of Technology

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Vanessa Mejia