Vanessa Melchionne
San Diego,CA
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
10
10
years of professional experience
Work History
Program Specialist
Mothers Against Drunk Driving Madd
09.2023 - Current
- Developed extensive program documentation, ensuring clear understanding of goals, objectives, and requirements among all team members.
- Built strong relationships with external partners to secure resources and support necessary for program success.
- Facilitated cross-functional team collaborations, fostering an environment of continuous improvement and innovation.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Developed and maintained relationships with external partners to facilitate program operations.
- Facilitated outreach activities to build community awareness.
- Facilitated communication between clients and other service providers.
Case Manager
SAY San Diego
01.2023 - 08.2023
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Participated in community events to promote services and engage with public.
Child and Youth Program Assistant
MWR
07.2014 - 12.2022
- Maintain a safe play environment
- Observe and monitor children's play activities
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Provide care for mentally disturbed, delinquent, or handicapped children
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
- Support children's emotional and social development, encouraging understanding of others and positive self- concepts
- Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention
- Create developmentally appropriate lesson plans
- Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books
- Accompany children to and from school, on outings, and to medical appointments
- Perform first aid or cardiopulmonary resuscitation (CPR) when required
- Model appropriate social behaviors and encourage concern for others to cultivate development of interpersonal relationships and communication skills
- Organize and conduct age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates
- Supervise and assist with homework.
Social Work Intern
North County Serenity
08.2021 - 05.2021
- House
- Collaborated with a drug and alcohol counselor to advocate for clients needs and connect the clients to the appropriate resources
- Worked with women and survivors to provide mental health counseling
- Building relationships and engage with vulnerable at risk women who are experiencing domestic abuse, tra cking, substance abuse, and sexual abuse
- Performs group and individual counseling with clients (at least one hour direct one-on-one client contact per week through individual or group counseling)
- With direct supervision of the drug and alcohol counselor, conducted in a two hour face-to-face interview with a client
- Networks with sta and community agencies to provide support services to clients
- Develop an assessment by interviewing the clients by asking questions about their conditions/treatments
- Conducted ASI's (Addiction Severity Index) with new intake clients over the phone or in person to evaluate a treatment plan the clients may need
- Provide one on one with clients under a direct supervision of a substance abuse counselor to help sexual assault victims with di erent resources provided for them
Volunteer
01.2019 - 05.2019
- Youth Assistance Coalition
- Perform routine administrative duties
- Work closely with the site manager
- Supervise, train, and motivate volunteers
- Maintain volunteer hours worked
- Engage in community outreach and recruitment of prospective volunteers
- Helped pass out snack packs around the downtown area to children in need
Cashier
05.2015 - 06.2016
- Navy Exchange Service Command
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Reviewed and resolved di erences between accounting information and cash drawer
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Requested
- Cial identification for alcohol and tobacco purchases and verified details, consistently meeting strict legal standards of underage sales
- Counted cash in register drawer at beginning and end of shift
- Worked closely with Cashiers to solve problems and handle customer concerns
- Assisted customers by answering questions and fulfilling requests
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Answered questions about store policies and concerns to support positive customer experiences
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
Bachelor of Science - Social Work
San Diego State University
San Diego, CAAssociate of Arts - Social Work
San Diego City College
SAN DIEGO, CAHigh School Diploma -
Otay Ranch High School
SAN DIEGO, CASkills
- Flexibility
- Relationship Building
- Organization
- Leadership
- Active Listening
- Interpersonal Skills
- Team Management
- Client Empowerment
- Case Management Tracking
- Home Visits and Inspections
- Documentation
- Trauma-Informed Care
Timeline
Program Specialist
Mothers Against Drunk Driving Madd
09.2023 - Current
Case Manager
SAY San Diego
01.2023 - 08.2023
Social Work Intern
North County Serenity
08.2021 - 05.2021
Volunteer
01.2019 - 05.2019
Cashier
05.2015 - 06.2016
Child and Youth Program Assistant
MWR
07.2014 - 12.2022
Bachelor of Science - Social Work
San Diego State University
Associate of Arts - Social Work
San Diego City College
High School Diploma -
Otay Ranch High School
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