Vanessa Melford
Selma,North Carolina
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. As a disciplined full-time Psychology student, I am preparing for employment experiences that include working with culturally diverse families and their communities in resolving issues related to marginalization and socioeconomics.
Overview
19
19
years of professional experience
Work History
City Letter Carrier
United States Postal Service
07.2007 - Current
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Worked closely with the public as well as other employees in the post office in solving issues and maintaining service expectations. Handled various administrative tasks.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Customer Service Supervisor
United States Postal Service
09.2008 - 01.2011
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created, prepared, and delivered reports to various departments.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Researched and corrected customer concerns to promote company loyalty.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Organized spaces, materials and catering support for internal and client-focused meetings.
School Bus Driver
Wake County Public Schools
08.2006 - 07.2007
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Maintained North Carolina State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
Customer Service Representative
Blue Cross Blue Shield Of NC
03.2004 - 08.2006
- Handled customer inquiries and suggestions courteously and professionally at a fast paced call center.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records. in relation to insurance claims, billing, and questions concerning coverages and limitations on health insurance policies.
Education
Bachelor of Arts - Psychology W/Concentration in Mental Health
Southern New Hampshire University
Manchester, NH03.2025
Associate of Arts - Business Administration
Wake Technical Community College
Raleigh, NC05.2013
High School Diploma -
Lafayette High School
Brooklyn, NY1996
Skills
- Public Service
- Training Junior Team Members
- Client Support
- Customer Service
- Complex Problem-Solving
- Supervisory
- Daily Reports
- Critical Thinking
- Microsoft Office
- Administrative Support
- Business Correspondence
- Compliance Requirements
- Documentation and Recordkeeping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If I didn't define myself, for myself, I would be crunched into other people's fantasies for me, and eaten alive.
Audre Lorde
Timeline
Customer Service Supervisor
United States Postal Service
09.2008 - 01.2011
City Letter Carrier
United States Postal Service
07.2007 - Current
School Bus Driver
Wake County Public Schools
08.2006 - 07.2007
Customer Service Representative
Blue Cross Blue Shield Of NC
03.2004 - 08.2006
Bachelor of Arts - Psychology W/Concentration in Mental Health
Southern New Hampshire University
Associate of Arts - Business Administration
Wake Technical Community College
High School Diploma -
Lafayette High School
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