Summary
Overview
Work History
Education
Skills
Activities
Authorized To Work
Personal Information
Languages
Timeline
Generic

VANESSA MENDEZ

Jacksonville,FL

Summary

Experienced Customer Service Cashier skilled in developing and implementing effective service delivery methods. Committed to upholding company values and prioritizing tasks to meet individual consumer needs. Exceptional public relations and communication skills to build positive customer relationships and drive repeat business opportunities.

Overview

9
9
years of professional experience

Work History

Overnight Stock Clerk

Walmart
10.2023 - Current


  • Managed high call volume while maintaining a professional and friendly demeanor with all customers.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Answered customer questions and provided detailed product information.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Stocked designated items on shelves, end caps and displays.

Cashier/Customer Service

SUPERDRY
01.2020 - 06.2021
  • Helped customers in the fitting room find new styles or sizes
  • Cleaned up the sales floor
  • Restocked the bags
  • Welcoming customers, answering their questions, helping them locate items, and providing advice
  • Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking
  • Greeted customers and responded to informational requests

Hospitality Manager

Dig Inn
10.2018 - 06.2019
  • Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases
  • Mentored all new employees, demonstrating best methods for servicing clients and guests
  • Demonstrated self-reliance by meeting and exceeding workflow needs
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Improved customer satisfaction by finding creative solutions to problems
  • Recognized by management for providing exceptional customer service
  • Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
  • Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.

Teaching Assistant Summer Job

bronx works
03.2016 - 07.2018
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success
  • Attended all scheduled sessions and maintained open hours for general availability
  • Established positive relationships with students, parents, fellow teachers and school administrators
  • Fulfilled multiple duties, including tutoring basic skills, and grading homework and exams

Education

Accounting -

The College of Westchester
White Plains, NY
08.2018

High School Diploma -

Bronx Engineering And Technology Academy
Bronx, NY
06.2016

Skills

  • Customer Service
  • Sales and Promotions
  • Product Knowledge
  • Money Management
  • Merchandise restocking
  • Bank deposits
  • Cash drawer balancing
  • Returns and exchanges
  • Customer greeting
  • Customer assistance
  • Payment processing
  • Scanner operations
  • Cash register operation
  • Product recommendations
  • Issue resolution
  • Training and mentoring
  • Cash management
  • Credit and cash transactions

  • Effective communication
  • Efficient multitasking

Activities

  • CASH REGISTER (2 years)
  • FOOD SERVICE
  • Babysitter
  • Child Care
  • Customer Service Crew Member
  • Customer Focus & Orientation - Highly Proficient
  • Responding to customer situations with sensitivity.

Authorized To Work

Authorized to work in the US for any employer

Personal Information

Willing To Relocate: Anywhere

Languages

Spanish
Native or Bilingual

Timeline

Overnight Stock Clerk

Walmart
10.2023 - Current

Cashier/Customer Service

SUPERDRY
01.2020 - 06.2021

Hospitality Manager

Dig Inn
10.2018 - 06.2019

Teaching Assistant Summer Job

bronx works
03.2016 - 07.2018

Accounting -

The College of Westchester

High School Diploma -

Bronx Engineering And Technology Academy

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VANESSA MENDEZ