Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Mendez

Umatilla,FL

Summary

Dynamic Salon Manager with a proven track record at Hair Cuttery, excelling in client satisfaction and team collaboration. Expert in inventory management and scheduling, I consistently enhanced service quality and operational efficiency, fostering a welcoming environment that drove repeat business and referrals. Committed to maintaining high standards of cleanliness and safety.

Overview

8
8
years of professional experience

Work History

Salon Manager

Hair Cuttery
03.2023 - Current
  • Maintained a clean and organized work environment, promoting safety and productivity
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Maintained a 5 star review
  • Always having a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
  • Addressed and resolved customer complaints swiftly, maintaining high levels of client satisfaction and loyalty.
  • Implemented customer feedback system, using insights to improve service and address areas of concern.
  • Prepared billings and estimates for customers.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention while still managing and being a stylist behind the chair.

Stylist

Hair Cuttery
08.2018 - Current
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Processed payments, entering sales in register for prompt customer service.
  • Organized sales area and work station to showcase products.
  • Resolved guest complaints about service or style.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Counted and documented opening and closing cash amounts daily.
  • Participated in team meetings and staff training sessions.

Packer

Wild Goose Farm
04.2017 - 05.2018
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Ensured timely completion of orders through effective time management and multitasking skills.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Ensured timely shipment of products by meticulously organizing and packing orders.
  • Reduced waste by implementing sustainable packing practices, contributing to environmental goals.
  • Placed items into bags, boxes or other containers.
  • Inspected items for defects and damage.
  • Assembled boxes, cartons and containers to package items.
  • Loaded items onto conveyor belts and pallets.
  • Re-packaged damaged or incorrectly packaged items.

Education

Cosmetology

TENAJ Salon Institute
11915 Co Rd 103, The Villages, FL 32162
04.2018

Lake Weir High School
10351 SE Maricamp Rd, Ocala, FL 34472
05.2017

Skills

  • Customer service
  • Client satisfaction
  • Scheduling
  • Cleanliness and sanitation
  • Appointment scheduling
  • Accurate money handling
  • Fast learning
  • Customer friendly
  • Hospitality environment
  • Multi-task management
  • Communication skills
  • Perform well in high-demand, fast-paced environments

Timeline

Salon Manager

Hair Cuttery
03.2023 - Current

Stylist

Hair Cuttery
08.2018 - Current

Packer

Wild Goose Farm
04.2017 - 05.2018

Cosmetology

TENAJ Salon Institute

Lake Weir High School

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Vanessa Mendez