Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Vanessa Mendoza Vega

San Antonio

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Account Specialist I

JPMorgan Chase
01.2024 - Current
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Complete incoming intake requests, while meeting specific quality expectations and adhering to business policies and procedures.
  • Accurately filing formal disputes, in order to resolve merchant errors, or inaccuracy's in credit card accounts.


Assistant Manager

Titlemax
05.2023 - 12.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Legal Assistant

Alexandra Lozano Law Firm
02.2023 - 08.2023
  • Assist Clients with questions regarding case. Explain process without providing legal advice
  • Connect with Lawyer to provide clients with resources needed, for police reports, filing paperwork and providing evidence.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.

Media Strategist

Salem Media Group
05.2021 - 01.2022
  • Identified appropriate marketing channels and target customers for campaigns.
  • Wrote engaging and successful marketing, advertising, and website copy.
  • Developed campaigns and specific marketing strategies for clients.
  • Conducted research to analyze customers' behavior, preferences and purchasing habits.

BDC Representative and Marketing Intern

Ford Of Boerne
09.2020 - 05.2021
  • Identified and solved problems with minimal guidance to minimize disruptions to business.
  • Perform outbound calls, schedule appointments and answer inbound calls.
  • Used sales and order management systems and technologies to facilitate exceptional customer service.
  • Help with marketing strategies and shadow marketing director as an intern.

Sales Consultant

Connectivity Source
06.2018 - 09.2020
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.

Education

Bachelor Of Business Administration - Business

Schreiner University
Kerrville, TX
05.2021

Minor In Marketing - Marketing

Schreiner University
Kerrville, TX
05.2021

Skills

  • Client Documentation
  • Brand Marketing
  • Customer Billing
  • New Business Development
  • Consultative Sales
  • Complaint Resolution
  • Paperwork Processing
  • Product Knowledge
  • Operations Management
  • Cost Reduction
  • Customer Relationship Management (CRM)
  • Business Administration

Websites

Languages

Spanish
Native or Bilingual
American Sign Language
Elementary

Timeline

Account Specialist I

JPMorgan Chase
01.2024 - Current

Assistant Manager

Titlemax
05.2023 - 12.2023

Legal Assistant

Alexandra Lozano Law Firm
02.2023 - 08.2023

Media Strategist

Salem Media Group
05.2021 - 01.2022

BDC Representative and Marketing Intern

Ford Of Boerne
09.2020 - 05.2021

Sales Consultant

Connectivity Source
06.2018 - 09.2020

Bachelor Of Business Administration - Business

Schreiner University

Minor In Marketing - Marketing

Schreiner University

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Vanessa Mendoza Vega