Vanessa M Hernandez
El Central CA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
14
14
years of professional experience
Work History
Customer Care Representative
Best Western El Centro inn
El Centro, CA
02.2012 - 12.2020
- Organized reservations for large parties and communicated changes to other staff members as needed.
- Stocked supplies such as napkins, utensils, condiments, and beverage items in preparation for each shift.
- Kept track of inventory levels for various items used in the restaurant.
- Greeted guests upon arrival and provided them with menus.
- Provided excellent customer service by ensuring all guests were satisfied with their dining experience.
- Maintained a clean work area by wiping down tables, sweeping floors, and washing dishes.
Cashier Assistant
Cynthia's flower Shop
El Centro, CA
07.2006 - 01.2011
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
- Welcomed customers, offering assistance to help find store items.
- Answered customers' questions and provided information on store procedures or policies.
- Scanned items and checked pricing on cash register for accuracy.
- Kept track of inventory levels throughout the day.
- Answered phone calls to assist customers with questions and orders.
- Counted and balanced cashier drawers.
- Assisted customers with locating products within the store when requested.
Education
Bachelor of Science - CORRECTIONAL PROGRAM SUPPORT SERVICES
University of Phoenix
Tempe, AZ12-2026
Skills
- Email Correspondence
- Database Research
- Customer Service
- Data Entry
- Payment Processing
- Appointment Scheduling
- Document Written Communication
- Interpersonal Communication
- Problem-Solving
- Strategic Thinking
- Decision Making
- Decision-Making in Communication
- Adaptive Written Communication
- Innovation
- Information Literacyation and Reporting
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Care Representative
Best Western El Centro inn
02.2012 - 12.2020
Cashier Assistant
Cynthia's flower Shop
07.2006 - 01.2011
Bachelor of Science - CORRECTIONAL PROGRAM SUPPORT SERVICES
University of Phoenix
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