Vanessa Middleton

• Maintained accurate financial records to ensure balanced budgets.
• Handled sensitive information with discretion, maintaining confidentiality of University documents and student records.
• Served as a liaison between The Dean of Students and students, facilitating open channels of communication to address concerns or issues promptly.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Provided exceptional customer service when addressing student and parent inquiries or concerns via phone calls or email correspondence.
• Streamlined office operations by implementing efficient processes and organizational strategies.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance.
• Reviewed requests for excused absences and remote study arrangements, then promptly communicated the outcomes to the students.
• Managed personal circumstance flags, responsible for connecting students with appropriate campus resources as well as actioning an emergency response or intervention team.
• Managed the student medical pink slip process. Distributed pink slips and communicated statuses to faculty, staff, and appropriate student support.
• Tracked concussion protocol data and communicated the student's status out to faculty and staff. Acted as the primary point of contact for Student Health Services.
• Managed all First-Year parking pass exemption request and communicated decisions out to students and public safety.
• Served in a secretarial role for multiple on campus teams during meetings (Behavioral Threat Assessment Team, New Student Orientation, Student Affairs).
• Conducted background/record checks for third party entities.
• Ensured timely and accurate student conduct case resolution.
• Coordinated all student lifestyle changes.
• Supported Break stay operations for Thanksgiving, Winter and Spring Breaks. Responsible for daily student check ins and communication with the SADO on duty.

As a Resident Specialist I

• Greeted walk in customers, answered phones, responded to emails and handled resident's questions, complaints, and disputes
• Conducted move ins, move outs and home inspection appointments
• Prepared leases, addendums, and assembled resident folders
• Collected, processed and submitted all needed paperwork and information from new tenants
• Uploaded resident information in online data system and organized files while keeping all resident's private personal information confidential

As a Community Even Coordinator I

• Planned, coordinated, and oversaw residential community events for around 5,000 on base residents
• Managed monthly budget for resident events and office supplies
• Prepared and executed marketing events and strategies
• Developed, designed, and distributed monthly newsletter and event calendar
• Ran social media pages and kept residents up to date, engaged, and informed on local events and important information

As a Kindergarten Educational Aide I

• Greet parents and students every morning as well as assist and direct students from bus and before school care
• Address and resolve any parent questions or concerns through clear communication and then relay those conversations back to the classroom teacher
• Prep and organize paperwork and materials for daily activities
• Help keep students focused and on task while ensuring their safety by making sure that school and classroom policies and rules were being followed and enforced
• Monitored and supervised students continuously through out the day while in the classroom, Specials classrooms, hallways, bathrooms, library, cafeteria and at recess
• Responsible for taking attendance, entering student data and creating online data forms and trackers using microsoft software
• Planned, organized and implemented whole and small group lessons and reading activities
• Helped students understand directions and concepts in reading, math, science and basic skills
• Served as a tutor for students requiring one on one assistance.
• Accompanied students to the library, where I taught them how to find and check out materials as well as to return books to the correct location
• Designed and executed a classroom decor theme that was friendly, inviting, and made a positive environment for learning.
• Created fun and interactive bulletin boards to display student work
• Assisted in maintaining a clean, neat, and organized classroom
• Taught children to solve conflicts by controlling emotions, communicating and working together to come up with a solution

As a Reading tutor I

• Organized and designed reading groups by skill level and need
• Instructed 45 students in small groups on a daily basis to improve standardize test scores
• Applied progressive teaching principles to groups improving standardized reading test scores by 48% in a four-month period
• Worked closely with our ELA tutor and teachers to implement effective drills and activities

As a Classroom Aide I

• Assisted in preparing materials needed for daily lesson plans by organizing, copying and laminating
• Reinforced learning of materials and skills initially introduced by the teacher
• Assisted with supervising the classroom, ensuring a focused and well disciplined learning environment at all times
• Developed a good rapport with the students in order to cultivate a creative and encouraging atmosphere
• Graded and filed daily work, homework, and tests
• Organized classroom parties, school assemblies and end of year programs

I have worked over 75 hours as a Substitute Teacher. In these positions I would fill in where I was needed to cover for teachers and staff when they were not available.

• I utilized prearranged lesson plans for existing classes
• Oversaw pop quizzes, material exams, and standardized tests, updated attendance, grades, and other required documentation
• Established and enforced behavior rules and procedures for maintaining order among classes between 23-30 students, contacted principal’s office to handle safety and disciplinary problems when needed