Vanessa Milanes
Las Vegas,NV
Summary
Detail-oriented and professional administrative support candidate completed training as a Certified Medical Administrative Assistant (CMAA). Prior customer service experience and a strong foundation in healthcare administration, including managing patient records, scheduling appointments and procedures, handling medical billing and insurance authorizations, and overseeing front-office operations. Adept at using medical terminology, maintaining confidentiality, and ensuring efficient workflow in fast-paced medical environments. Committed to delivering excellent patient experiences and supporting seamless clinic operations.
Overview
9
9
years of professional experience
Work History
Administrative Assistant to the Director
NaphCare
01.2025 - Current
- Managed scheduling and coordination of meetings for Director, ensuring effective time management.
- Developed and maintained filing systems, improving document retrieval efficiency.
- Assisted in the preparation of reports and presentations, enhancing communication clarity.
- Handled correspondence and inquiries, fostering positive relationships with stakeholders.
- Coordinated patient scheduling to optimize clinic workflow and enhance service delivery
- Assisted in billing and coding processes, improving reimbursement timelines and reducing errors
- Developed efficient office procedures that streamlined administrative tasks and increased team productivity
Warehouse Associate
Amazon Warehouse
07.2024 - 01.2025
- Receive and accurately put away incoming inventory shipments daily
- Prepare customer orders for shipment following safety protocols
- Load outgoing shipments onto delivery trucks efficiently
- Conduct regular inventory audits to ensure stock accuracy
- Operate warehouse equipment such as pallet jacks and forklifts
Office Manager
TGM Media
01.2017 - 10.2023
- Supervise and coordinate daily activities of office team members
- Assist with recruitment, hiring, and new employee orientation processes
- Handle inbound and outbound calls with professionalism and accuracy
- Address customer inquiries and forward to appropriate departments promptly
- Maintain office supply inventory and coordinate vendor relationships
- Prepare and manage office schedules, meetings, and event logistics
Education
Medical Administrative Assistant -
Stepful
10.2025
GED - undefined
Adult Education
Las Vegas, NV01.2009
Skills
- Medical Office: Scheduling, Patient Intake, Chart Preparation, Insurance Verification
- Administrative Support: Billing & Coding, EMR Systems, File Management, HIPAA Compliance
- Patient Relations: Customer Service, Appointment Coordination, Patient Education
- Soft Skills: Communication, Time Management, Multitasking, Problem Solving
Languages
English
Spanish
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridTimeline
Administrative Assistant to the Director
NaphCare
01.2025 - Current
Warehouse Associate
Amazon Warehouse
07.2024 - 01.2025
Office Manager
TGM Media
01.2017 - 10.2023
GED - undefined
Adult Education
Medical Administrative Assistant -
Stepful