Vanessa Miles
Houston,TX
Summary
Energetic coordinator dedicated to efficient and effective collaboration between care teams and patients. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
Henry Meds
11.2023 - Current
- Facilitated nesting sessions with new hires
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Established and maintained effective communication with internal departments to promote high quality patient care.
- Triaged and resolved support requests via phone,email and chat by proactive and highly responsive communications.
- Compared transcribed data with source document to detect and correct errors.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Successfully negotiated client contract renewals to create increased revenue.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Collaborated with team members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Assisted with multiple projects to identify risks to take corrective action for improvement.
Customer Experience Specialist | Contract
DreamBox Learning Inc.
05.2023 - 10.2023
- Diagnose, troubleshoot, and resolve customer rostering issues via phone, email/cases, and live chat
- Collected and analyzed information to monitor compliance outcomes and identify and address trends.
- Utilized CRM programs to review, validate, and clean roster files to prevent errors
- Collaborate with internal departments to resolve complex rostering issues
- Communicate effectively between internal teams to help drive better results for our clients
Customer Experience Specialist
Dandy
03.2022 - 02.2023
- Consistently met KPIs by efficiently assisting dental facilities on Dandy software
- Utilized multiple CRM programs and Dandy Software to gather and analyze data, while maintaining knowledge of recently developed processes
- Familiarize practices with programs & products needed for continued success within the organization.
- Resolve simple account requests, dealing with billing, invoicing, and account resets
- Identify trends & issues for each practice while establishing trusted rapport
- Maintain successful metrics and customer success strategies with a 95% quality SLA
- Communicate effectively between internal teams to create a better understanding of practice needs and program growth
- Researched and identified solutions to technical problems.
- Installed, configured and maintained computer systems and network connections.
Dental Team
Smile Direct Club
10.2021 - 02.2022
- Consult and educate club members based upon the clinical needs; as well as promoting the rights, obligations, and interests of patients in general
- Analyze, distribute, and follow-up on special requests and adjustments with SDC personnel
- Maintain a professional relationship as the liaison with the patient and treating Orthodontist to ensure cooperation and compliance
- Provide guidance to the customer care staff regarding policies of the products and any disputes or complaints from club members
- Provide members with detailed explanation of prescriptions according to treatment plans
- Assist with compiling trending product complaints within Salesforce Cloud
- Answer questions/concerns and resolve issues for members via email, chat and phone
- Verify member account to make sure its current, place Rx orders, handle billing and coding
Education
Bachelor of Science -
Lone Star College
05-2025
AAS - undefined
Houston Community College
07.2018
Skills
- Database coordination
- Health information systems
- Medication management
- Project development
- Planning and scheduling
- Customer relations
Timeline
Patient Care Coordinator
Henry Meds
11.2023 - Current
Customer Experience Specialist | Contract
DreamBox Learning Inc.
05.2023 - 10.2023
Customer Experience Specialist
Dandy
03.2022 - 02.2023
Dental Team
Smile Direct Club
10.2021 - 02.2022
AAS - undefined
Houston Community College
Bachelor of Science -
Lone Star College
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