Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vanessa Millan Marino

Dodge City

Summary

Dynamic and results-driven professional with extensive experience at Don Taco Cowtown, excelling in team leadership and training. Proven ability to enhance customer satisfaction and drive sales through effective communication and conflict resolution. Strong attention to detail and adaptability ensure high standards in service and operations.

Hospitality professional with deep understanding of training methodologies and team development. Proven ability to elevate service standards and enhance customer satisfaction through effective training programs. Known for fostering collaboration and consistently achieving results, adaptable to evolving needs, and skilled in communication and leadership.

Overview

5
5
years of professional experience

Work History

Server Trainer

Don Taco Cowtown
02.2024 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
  • Assisted management in creating a new menu, resulting in increased sales and customer satisfaction.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.

Team Lead Sales Associate

Big R
01.2024 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Team Leader/Server/Dishwasher

Casey's Cowtown
09.2020 - 11.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

No Degree - General Studies

Dodge City Community Collage
Dodge City, KS

High School Diploma -

Dodge City High School
Dodge City, KS
12-2024

Skills

  • Strong attention to detail
  • Effective conflict resolution
  • Guiding professional development
  • Safety standards enforcement
  • Time management
  • Adaptable learner
  • Effective team leadership
  • Strong communication skills
  • Technical computer skills

Languages

Spanish
Full Professional

Timeline

Server Trainer

Don Taco Cowtown
02.2024 - Current

Team Lead Sales Associate

Big R
01.2024 - 08.2024

Team Leader/Server/Dishwasher

Casey's Cowtown
09.2020 - 11.2023

No Degree - General Studies

Dodge City Community Collage

High School Diploma -

Dodge City High School

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