Vanessa Miller
Waco,TX
Summary
Driven Housekeeping Supervisor with a proven track record at Highland Nursing & Rehabilitation, enhancing room cleanliness and guest satisfaction by over 30%. Expert in staff training and development, and implementing eco-friendly cleaning practices. Skilled in fostering professional growth and optimizing operational efficiency, demonstrating exceptional leadership and problem-solving abilities. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Highly-qualified Housekeeping Supervisor offering 30 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
32
32
years of professional experience
Work History
Housekeeping Supervisor
Highland Nursing & Rehabilitation
01.1993 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Managed laundry sorting, washing, drying, and ironing.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Improved efficiency, introducing digital task management system for tracking housekeeping duties.
- Monitored compliance with all local regulations regarding waste management and sanitation standards.
- Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
- Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
- Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.
- Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
- Implemented eco-friendly cleaning practices, significantly reducing use of harmful chemicals.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Addressed customer feedback and complaints to maximize satisfaction.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Completed financial tasks by estimating costs and preparing and managing budgets.
Patient Care Technician
Centex Association for Remarkable Citizens
02.2017 - 06.2020
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Fostered clean and hygienic environment, reducing risk of infections.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
- Assisted nursing staff with medical procedures to support patient care plans.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Followed directions of licensed nurses to administer medications and treatments.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Direct Care Worker
Brookdale Assisted Living
03.2015 - 02.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Collaborated closely with other direct care workers in coordinating seamless shift transitions pertaining to ongoing care requirements.
- Ensured clean and comfortable living environments through diligent housekeeping duties catered towards individual preferences whenever possible.
- Educated patients on self-care practices with the goal of increasing independence levels where appropriate.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Maintained clean, safe, and well-organized patient environment.
- Monitored clients' overall health and well-being and noted significant changes.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Recorded status and duties completed in logbooks for management.
- Provided compassionate and patient-focused care to cultivate well-being.
- Completed regular check-ins and progress report for each client.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Transported clients to and from medical appointments with safety and efficiency.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Education
High School Diploma -
Waco High School
Waco, TX05.1993
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Staff Scheduling
- Customer Service
- Staff Training and Development
- Cleaning bathrooms
- Task assignment
- Cleaning techniques
- Training and mentoring
- Department coordination
- Cleaning practices
- Workload prioritization
- Sanitation Standards
- Sorting and washing laundry
- Vacuuming and sweeping
- Ordering cleaning supplies
- Supply Inventory Management
- Document Control
- Folding clean laundry
- Staff evaluations
- Employee evaluations
- Performance Improvements
- Window Cleaning
- Performance Evaluation
- Waste disposal
- Report Generation
- Dusting furniture
- Payroll understanding
- Invoice Processing
- Expense Tracking
- Budget Administration
- Timekeeping
- Team Coordination
- Safety Protocols
- Problem-Solving
- Team Guidance and Motivation
- Employee Training and Development
- Facilities Maintenance
- Staff Training
- Decision-Making
- Complaints Handling
- Customer Relations
- Employee Work Scheduling
- Employee Scheduling
- Conflict Resolution
- Employee performance evaluation
- Inventory Replenishment
- Inventory Monitoring
- Linens Management
- Equipment Maintenance
- Room Occupancy Maintenance
- Complaint Investigation
- Stock Planning
- Furniture Cleaning
- Vendor Relationship Management
- Staff Forecasting
- Equipment Purchasing
- Supply Management
Timeline
Patient Care Technician
Centex Association for Remarkable Citizens
02.2017 - 06.2020
Direct Care Worker
Brookdale Assisted Living
03.2015 - 02.2017
Housekeeping Supervisor
Highland Nursing & Rehabilitation
01.1993 - Current
High School Diploma -
Waco High School
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