Vanessa Miller
Kissimmee,Florida
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Manager
Duct Dynasty
11.2023 - Current
- Coordinate activities throughout the company to ensure efficiency and maintain compliance with company policy
- Supervise members of the administrative staff, equally dividing responsibilities to improve performance
- Manage emails, letters, packages, phone calls and other forms of correspondence
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assist colleagues whenever there is an opportunity to do so
- Submit timely reports and prepare presentations/proposals as assigned
- Create and update records and databases with personnel, financial and other data
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Front Desk Agent
Melia Orlando Celebration
12.2022 - 11.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
Caregiver
Hamaspik Homecare
10.2018 - 11.2022
- Assisted with dressing guidance, grooming, meal preparation and medication reminders
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Built strong relationships with clients to deliver emotional support and companionship
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Assisted patients with self-administered medications
- Transported individuals to events and activities, medical appointments and shopping trips
- Determined specific needs and provided most appropriate level of services for patient well-being
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers
Administrative Assistant
KMI INC
01.2007 - 01.2009
- Initiate and organize patient records, schedule appointments, manage billing and daily cash receipts
- Interact with insurance carriers to ensure proper contact party
- Manage patient databases and maintained its integrity
- Answer phones and assisted in all aspects of patient care services
- Maintain all mail correspondence, and distributed accordingly
- Assist patients with translating with literacy materials in order to perform proper care procedures
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Restocked supplies and placed purchase orders to maintain adequate stock levels
Education
Agriculture -
John Bowne
Flushing, NYSkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Billing
- Scheduling and calendar management
- Payroll Processing
- Account Reconciliation
- Expense Reporting
- Credit and collections
- Employee Supervision
Certification
- Notary Public License - Florida Secretary of State or equivalent authority.
Timeline
Office Manager
Duct Dynasty
11.2023 - Current
Front Desk Agent
Melia Orlando Celebration
12.2022 - 11.2023
Caregiver
Hamaspik Homecare
10.2018 - 11.2022
Administrative Assistant
KMI INC
01.2007 - 01.2009
Agriculture -
John Bowne
- Notary Public License - Florida Secretary of State or equivalent authority.
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