Vanessa Miller
NAPERVILLE,IL
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Alight Solutions
10.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions regarding HR related inquiries such as, payroll time keeping, 401k related processes and enrollments, pension commencements, and retirement planning.
- Assisted customers with group healthcare insurance enrollments, billing related questions, Cobra insurance enrollments, Medicare related questions, billing coordination, and medical insurance claim processing.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Warehouse Forklift Operator
HD Supply
10.2021 - 04.2022
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
Customer Service Representative
Everise
08.2020 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted in locating in-network providers,medical facilities, and DME providers.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Quoted covered medical benefits for Humana Medicare customers.
Education
Associate of Applied Science - Medical Office And Billing Specialist
Ultimate Medical Academy
Clearwater, FL11-2025
Skills
- Customer service
- Data entry
- Billing coordination
- Security verification
- Microsoft office
- Customer data confidentiality
- Remote office availability
- Recordkeeping strengths
- Teamwork and collaboration
- Claims monitoring
- Technical troubleshooting
- Empathy and patience
Accomplishments
Dean's List
Certification
- Certified Professional Coder (CPC) - American Academy of Professional Coders (AAPC).
Timeline
Customer Care Representative
Alight Solutions
10.2022 - Current
Warehouse Forklift Operator
HD Supply
10.2021 - 04.2022
Customer Service Representative
Everise
08.2020 - 10.2021
Associate of Applied Science - Medical Office And Billing Specialist
Ultimate Medical Academy
Similar Profiles
Umesh KrishnanUmesh Krishnan
Analyst - Order to Cash at Alight Solutions (Alight Is Now Strada)Analyst - Order to Cash at Alight Solutions (Alight Is Now Strada)
Dinorah GuzmanDinorah Guzman
Benefit Counselor at Alight SolutionsBenefit Counselor at Alight Solutions
Tammy MorrisTammy Morris
Director, Shared Services at Alight SolutionsDirector, Shared Services at Alight Solutions