VANESSA MILLER

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Complied with regulatory guidelines and requirements.
• Examined customer loan applications for loan approvals and denials.

• Promptly corresponded with all applicants and coordinated and conducted interviews.
• Led the creation of recruiting plans for all open positions.
• Developed salary proposals for new recruits.
• Posted positions through approved recruitment channels.
• Networked with industry contacts, association memberships and associates.
• Conduct meetings with potential future customers.
• Search for new customers, via cold calling, canvasing, etc.
• Perform screening and references from qualified candidates.
  

• Negotiated prices, terms of sales and service agreements.
• Selected the correct products based on customer needs, product specifications and applicable regulations.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Answer daily inbound calls.

• Issue Business License.
• Cashiering transactions.
• Closing procedures, entering information from Business License transactions to the system.
• Customer Service.
• Checks and Balances.
• Still in training and love in it.
  

• Negotiated prices, terms of sales and service agreements.
• Wrote sales contracts for orders obtained and submitted orders for processing.
• Attended Weekly sales meetings and sales training.
• Created sales contacts with on- and off-premise accounts.
• Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
• Met existing customers to review current services and expand sales opportunities.
• Present all options Including financial, for specific customer to meet their needs.
• Explain how the system and finance site of it works.
• Explain step by step how the energy companies work and how they can benefit from going solar.
• Establish the correct expectations.
• Cold calling including canvasing.
• In charge of delivering excellent customer service to each of my customers.
• Set up my own appointments and my own sales.
  

• Met existing customers to review current services and expand sales opportunities.
• Built relationships with customers and the community to promote long term business growth.
• Contacted new and existing customers to discuss how their needs could be met through specific products and services.
• Quoted prices, credit terms and other bid specifications.
• Identified prospective customers by using business directories and following leads from existing clients.
• Completed daily outbound calls, up to 4 hours per day.
• Managed a portfolio of 130 accounts and $30k-$40K in sales.
• Selected the correct products based on customer needs, product specifications and applicable regulations.
• Created sales contacts with on- and off-premise accounts.
• Cold Calling/Canvasing
  

• Completed daily outbound calls, up to 8 hours per day.
• Negotiated prices, terms of sales and service agreements.
• Contacted new and existing customers to discuss how their needs could be met through specific products and services.
• Quoted prices, credit terms and other bid specifications.
• Identified prospective customers by using business directories and following leads from existing clients.
• Wrote sales contracts for orders obtained and submitted orders for processing.
• Created strategic brand building events to expand the current product portfolio.
• Recorded accurate and efficient records in the customer database.
• Attended monthly sales meetings and quarterly sales training's.
• Prioritized tasks and projects to meet tight deadlines.
• Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
• Consulted with businesses to supply accurate product and service information.
• Kept detailed records of daily activities through online customer database.
• Met existing customers to review current services and expand sales opportunities.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Built relationships with customers and the community to promote long term business growth.
  
• Enhanced marketing exposure through effective website content management and direct correspondence with potential clients.
• Evaluated market trends and recommended marketing budget allocations to top management.
• Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.

Provide with excellent customer service the current portfolio of customers assigned to the specific territory, call on potential customers to solicit new business use different routs to do this (email, phone, mail and person to person), write ad copy, answer customers or public inquiries, researched of goods and services offered by competitors to keep my customers up to date, maintain their checks and balances, processing their payments, develop individual campaign budgets and strategies considering their type of business and needs, sell paper clicks, websites and other web products, help develop the designed of websites obtaining information and images from customers, analyze demographic charts to target potential customers, resolve customer needs and problems in day to day bases, communicate technical information to the correct departments, meet several deadlines in weekly bases, knowledge of sales contracts, prepare reports for management, record customer personal data, schedule weekly meetings & appointments, assist to all training and meetings to be up to speed with all the new goods and services that Harte-Hanks offered to my customers, make changes to their adds or websites and revise their copies.

• Led sales forecasting, market trend evaluation and segment strategies.
• Presented innovative digital media marketing presentations to executive decision makers.
• Enhanced marketing exposure through effective website content management and direct correspondence with potential clients.
• Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
• Evaluated market trends and recommended marketing budget allocations to top management.
• Examined marketing material with the consumer perspective in mind to increase sales and expand key client base.
• Organized focus groups to design the best marketing strategy for product offerings.

• Customer service, scheduling appointments for estimates possible sales, take measurements, make the estimate and close the sale.
• Supervise contractors work, schedule the time that each project should take from start to finish.
• Purchase the materials, help customer to pick the best materials or patterns for their projects.
• Educate the customer and the different types of products and the pros and cons of each material, recommend the best materials to achieved the look they want for their home.
• Deal with our vendors, Sub contractors, and new materials.
• Manage all bank transactions, account receivable and payable.
• Supervise other estimators and train them.
• Take care of all the legal necessities of the business "Licensing, Bonds".
• Take care of the Marketing and target potential customers.
• Keep up with new materials, designs and programs for the industry.
• Train in new systems require by the home insurance companies to submit estimates for restoration of fire and water damage.
• Make drawings, designs, take measurements, define materials and submit proposals for each project. 

•  Make estimates, sales, hire subcontractors, supervise the job site, deal with vendors and find materials, emergency flood service, carpet and upholstery cleaning, everything that was needed to run a restoration and construction service.
• In charge of Marketing, supervise job sites, quality control, make drawings with measurements for scope of work, help customers to pick the correct materials for individual projects

• Developed and enforced company policy and procedures relating to all phases of human resources activity.
• Enter personal employee information to the system.
• Assign security keys for employees, lookers, name tags, uniforms.
• Help filing up paperwork for employees.
• Translate forms to Spanish speaking employees. 
• Verify IDs, and credentials for employment.
• Perform last minute alterations to uniforms.
• Employee services. 

Cross-trained and backed up other customer service managers. Met all customer call guidelines including service levels, handle time and productivity. Devised and published metrics to measure the organization's success in delivering world class customer service. Solved unresolved customer issues. Strong leader of customer support staff. Managed work flow to exceed quality service goals. Facilitated inter-departmental communication to effectively provide customer support. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Resolved associate, tool and service delivery issues revealed by statistical reports. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. Maintained up-to-date knowledge of product and service changes. Investigated and resolved customer inquiries and complaints in an empathetic manner. Scheduled staff shifts to cover peaks and lulls in customer inquiries. Followed-through on all critical inter-departmental escalations to increase customer retention rates. Completed profit and loss performance reports. Increased profits through effective sales training and troubleshooting profit loss areas. Maintained compliance with company requirements. Interviewed job candidates and made staffing decisions. Promoted from first Assistant Manager to Store Manager within 6 months. Counted cash drawers and made bank deposits. Managed staff of 10 sales associates, 2 team leaders and 3 assistant managers. Assigned employees to specific duties to best meet the needs of the store. Reordered inventory when it dropped below predetermined levels. Instructed staff on appropriately handling difficult and complicated sales. Hired, trained and evaluated personnel in sales and marketing. Examined merchandise to verify that it was correctly priced and displayed. Planned budgets and authorized payments and merchandise returns. Scheduled and led weekly store meetings for all employees. Increased profits through effective sales training and troubleshooting profit loss areas. Reported to the district manager regarding all store and staff issues. Completed profit and loss performance reports. In charge of all internal HR requirements by labor commission, explained and train all my crew members in, internal rules and regulations, workers comp, labor law matters. Make sure they understand their rights and how they apply. Set up overnight display store according to company requirements or change of season. Achieve several recognition in our region, two years passed the secret shopper with 97%, Best inventory 3 consecutive yrs. with less than 3.2% loss in a 1 million dollar store and awarded the less turned over in the company for 4 yrs.Travel over night sometimes for several days for training and meetings.Terminate or reprehend employees when necessary.

• Sale, stock, special order, auto parts.
• Take care of customers in store and help them find the correct parts.
• Deliver and sale auto parts to Mechanical shops, and make sure they were happy with our customer service.
• Cash transactions.
• Scheduling.
• Help Training new employees.
• Perform Weekly inventories.

This was a family Business and I was in charge of the Coffee production and the warehouse staff, as well as Sales, Marketing and delivering the product to the local businesses. I also had to performed meetings with potential customers and negotiate price, credit, presentation and quantities needed/time frames.

I manage 20 warehouse employees, 3 delivery guys.

I was in charge of receiving materials, dispatching final product to customers and follow up with them about their customer service, I was in charge of assisting in all the money transactions.

Supervising quality control of final product.

Assisting to events and demonstrations to promote our product.

Help make decisions in target marketing ideas and make them happen.