Vanessa Miller
Amboy,WA
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
17
17
years of professional experience
Work History
Administrative Assistant/Bookkeeper
Northwest CPA
12.2023 - Current
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Managed filing system, entered data and completed other clerical tasks.
Treatment Coordinator
Gentle Dental
01.2023 - 12.2023
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Explained treatment choices to patients and helped determine best options.
- Facilitated communication between dental staff members, fostering a positive work environment and seamless patient care.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
Certified TMS Technician/Office Manager
Pacific Phoenix TMS
06.2022 - 11.2022
- Provide daily TMS Treatment to new and returning patients
- New Employee hiring
- New employee training
- Facilitate HR paperwork
- Schedule New Patient Appointments through EMR system Kareo
- Answer incoming phone calls and triage as needed
- Welcome and check in patients
- Assist Medical Assistant in the process of requesting and filling prescriptions
- Create Financial Statement for Treatment and discuss with new patients
- Processes Medical Prior Authorizations through appropriate Insurance portal
- Manage Doctor and Physicians Assistant calendar
- Contact NeuroStar Representative to schedule employee training or office visits
- Create Weekly/Monthly Staff meetings and facilitate with co-manager
- Create and request Lab orders with direction of Dr/PA
Administrative Assistant/IRA Administrator
First Independent Bank
08.2008 - 07.2012
- Provide branch support and clarification for procedures and processing systems.
- Provide administrative support for management, including managing calendars.
- Assist in the organization of business expense receipts and reimbursement reports.
- Responsible for monitoring and recording statistical monthly reports to management.
- Provide project and process management for various programs and projects.
- Facilitate both internal and external communications for division.
- Assist branches with all processes related to IRA transactions.
- Preparing, balancing, and distribution of annual client statements and required IRS forms utilizing third party vendors.
- Complete daily cash accounting reports.
- Create and maintain division databases.
- Create and update various Excel spreadsheets.
Education
Legal Medical Office Applications
Clark County Skills Center
01.1999
High School Diploma -
American Home School
Lansing06-1999
Skills
- Certified QuickBooks Online ProAdvisor
- Skilled in using Microsoft Office tools
- Excel spreadsheet management
- Email management
- Experienced with Google Suite applications
- Presentation design
- Data access management
- Office administration
- Customer service
- File organization
- Customer and client relations
- Data entry
Timeline
Administrative Assistant/Bookkeeper
Northwest CPA
12.2023 - Current
Treatment Coordinator
Gentle Dental
01.2023 - 12.2023
Certified TMS Technician/Office Manager
Pacific Phoenix TMS
06.2022 - 11.2022
Administrative Assistant/IRA Administrator
First Independent Bank
08.2008 - 07.2012
Legal Medical Office Applications
Clark County Skills Center
High School Diploma -
American Home School
Similar Profiles
Jeanenne GreenJeanenne Green
Office Manager / Accountant at Jordyn Hollon CPA, Formerly Alan Green CPAOffice Manager / Accountant at Jordyn Hollon CPA, Formerly Alan Green CPA
TAMMY VALENZUELATAMMY VALENZUELA
CPA Assistant at Carol S David, CPA/ Gary A Kreitz, CPACPA Assistant at Carol S David, CPA/ Gary A Kreitz, CPA
Arin KimmelArin Kimmel
Communications Advisor at Frances L. Wallace JD, CPA, CPA, CACommunications Advisor at Frances L. Wallace JD, CPA, CPA, CA
Spencer WrightSpencer Wright
Lube technician at Valvoline Instant Oil ChangeLube technician at Valvoline Instant Oil Change
William QueryWilliam Query
Audio Visual Technician at Peace Lutheran Church VancouverAudio Visual Technician at Peace Lutheran Church Vancouver