Vanessa Milligan

Started with Dentfirst as a Dental Assistant through the years I have done about everything in a dental

Office that could be done.. I have been Dental

Assistant , Lead Dental Assistant, Assistant Practice Manager, Practice Manager, Specialty Practice Manager, and Corporate Call Center Representative.

Center

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
• Streamlined call flow processes for more efficient response times and increased productivity.
• Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Delivered prompt service to prioritize customer needs.
• Trained new personnel regarding company operations, policies and services.
• Met customer call guidelines for service levels, handle time and productivity.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
• Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
• Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.