Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Vanessa Minardo

Chino,CA

Summary

Dynamic Restaurant General Manager with a proven track record at TAPS Fish House and Brewery, excelling in operations management and talent development. Enhanced customer satisfaction through innovative marketing strategies, while effectively controlling costs and optimizing staff scheduling. Passionate about fostering a positive work environment, resulting in reduced employee turnover and improved service quality. Bi-lingual Speaking in Spanish and English.

Overview

6
6
years of professional experience

Work History

Restaurant General Manager

TAPS Fish House and Brewery- John Wayne Airport
01.2024 - Current
  • Assisted in training staff on operational procedures and customer service standards.
  • Supported inventory management processes to ensure stock availability and reduce waste.
  • Collaborated with team members to maintain cleanliness and safety standards within the restaurant.
  • Learned food preparation techniques, adhering to quality control guidelines.
  • Engaged with customers to enhance dining experiences and address feedback promptly.
  • Contributed to scheduling efforts, optimizing staff coverage during peak hours.
  • Participated in team meetings, sharing insights for improving service efficiency and workflow.
  • Adapted quickly to various roles within the restaurant, demonstrating flexibility in a fast-paced environment.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Set clear expectations and created positive working environment for employees.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.

FOH Restaurant Manager

Reunion Kitchen + Drink
01.2023 - 01.2024
  • Supervised daily restaurant operations, ensuring compliance with health and safety regulations.
  • Managed staff schedules, optimizing labor costs while maintaining service quality.
  • Implemented training programs for new employees, enhancing team performance and customer service skills.
  • Analyzed customer feedback to identify areas for menu improvement and service enhancement.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Purchased food and cultivated strong vendor relationships.

Restaurant General Manager

Taps Fish House & Brewery
08.2019 - 01.2023
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
  • Maintained facility and grounds to present positive image.
  • Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
  • Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
  • Participated in team meetings, sharing insights for improving service efficiency and workflow.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
  • Purchased food and cultivated strong vendor relationships.
  • Carefully interviewed, selected, trained, and supervised staff.

Education

High School Diploma -

Redlands East Valley
Redlands, CA
05.2008

Skills

  • Operations management
  • Inventory management
  • Cost control
  • Hiring decisions
  • Labor management
  • Health code compliance
  • POS system
  • Organization and prioritization
  • Adaptable
  • Customer-oriented
  • Training and onboarding
  • Coaching and mentoring
  • Reliable and responsible
  • ServeSafe manager
  • Payroll administration

Accomplishments

  • Supervised team of 100 + staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased sales by 20% while reducing food costs by 10%, leading in net profit in the last two years.
  • Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
  • Reduced employee turnover by 25% by creating and implementing a no-cost incentive program.

Languages

Spanish
Native or Bilingual

Timeline

Restaurant General Manager

TAPS Fish House and Brewery- John Wayne Airport
01.2024 - Current

FOH Restaurant Manager

Reunion Kitchen + Drink
01.2023 - 01.2024

Restaurant General Manager

Taps Fish House & Brewery
08.2019 - 01.2023

High School Diploma -

Redlands East Valley

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