VANESSA MODZEL
Stanhope,NJ
Summary
Customer-focused professional with experience in payment processing, rent collection, phone and email communication, and accurate recordkeeping. Known for handling customer questions, resolving concerns, and keeping administrative tasks organized to support smooth daily operations and positive service experiences.
Overview
11
11
years of professional experience
Work History
Dog Kennel Assistant and Manager
The Madison Dog Resort and Spa
Wayne, NJ
05.2025 - Current
- Coordinated daily operations and team responsibilities while upholding care, cleanliness, and safety standards.
- Welcomed customers, answered phone inquiries, explained services, and provided attentive support to enhance customer experience.
- Process customer payments and assist with transaction-related questions while maintaining a professional, service-focused approach.
- Listened to customer concerns, addressed complaints, and pursued practical resolutions to ensure client satisfaction.
Multifamily Real Estate Assistant
Gimme Shelter Equity
Nesconset, NY
01.2022 - 07.2025
- Facilitated rent collection and tenant communication, addressing inquiries and coordinating follow-up with property management to enhance tenant satisfaction.
- Streamlined maintenance request coordination and tenant needs, ensuring timely responses and effective follow-through.
- Managed incoming phone calls and emails, calendar scheduling, paperwork, and leasing-related communications.
- Contributed to property marketing efforts by distributing leasing advertisements and engaging with social media to attract potential tenants.
- Processed invoices, prepared operational reports, and organized records to support accurate administrative workflows.
Childcare Provider
Private Residence
Ronkonkoma, NY
09.2020 - 05.2022
- Delivered consistent daily care for a young child, adhering to established routines while prioritizing safety and addressing individual needs.
- Ensured effective communication with the family while adapting to changing daily priorities with patience and reliability.
- Supervised children’s daily routines within private residence
- Prepared meals and snacks according to family preferences
- Assisted with bathing, dressing, and personal hygiene tasks
Art Production / Printing Assistant
MV Sport, Inc.
Farmingdale, NY
01.2016 - 03.2020
- Managed multiple production assignments, ensuring quality and detail while consistently meeting tight deadlines.
- Prepared and edited artwork in Adobe Illustrator, collaborating to streamline production processes and enhance workflow efficiency.
- Supported screen printing production for MV Sport apparel orders.
- Aligned garments for print setup and press operation.
- Mixed inks and prepared supplies for daily production runs.
Education
Bachelor of Arts - Jazz/Commercial Music – Music Business
Five Towns College
01-2013
Associate of Arts - Liberal Arts
Suffolk County Community College
01-2010
Skills
- Customer Service & Relationship Building
- Payment Processing
- Customer Issue Resolution
- Phone & Email Communication
- Rent Collection
- Invoice Processing
- Data Accuracy & Reporting
- Team Coordination
- Team leadership
- Conflict resolution
COMMUNITY INVOLVEMENT
- Livingston Symphony Orchestra
- Stone Soup Symphony
- Robert E. Williams Animal Rescue
Timeline
Dog Kennel Assistant and Manager
The Madison Dog Resort and Spa
05.2025 - Current
Multifamily Real Estate Assistant
Gimme Shelter Equity
01.2022 - 07.2025
Childcare Provider
Private Residence
09.2020 - 05.2022
Art Production / Printing Assistant
MV Sport, Inc.
01.2016 - 03.2020
Bachelor of Arts - Jazz/Commercial Music – Music Business
Five Towns College
Associate of Arts - Liberal Arts
Suffolk County Community College