Vanessa Molano
Tamarac,FL
Summary
Dedicated New Patient Coordinator skilled in patient education and insurance compliance. Proven ability to manage complex inquiries while maintaining high standards of empathetic support and HIPAA compliance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
New Patient Coordinator /Customer Service Specialist
Quest Health Solutions
Coral Springs, Florida
02.2023 - Current
- Educated prospective patients on CGM products through inbound and outbound calls.
- Converted leads into enrolled patients by verifying insurance and explaining benefits.
- Ensured compliance with HIPAA and Medicare guidelines during benefit verifications and authorizations.
- Collaborated across departments to address complex patient inquiries and complaints.
- Managed over 400 daily calls as an Outbound Sales Specialist, effectively converting warm leads.
- Guided patients through enrollment processes while emphasizing Medicare compliance.
- Provided empathetic support to prospective patients throughout interactions.
- Resolved issues efficiently, maintaining high standards of customer service.
Member Experience Advisor (MEA)
NationsBenefits
Plantation, Florida
07.2022 - 02.2023
- Answered member and provider calls regarding benefits, eligibility, claims, and payments.
- Explained hearing benefits and supplemental services to enhance member understanding.
- Directed inquiries and messages while providing exceptional customer service.
- Performed data entry, updated spreadsheets, and maintained accurate records.
- Assisted prospective members with Medicare Advantage inquiries and documented interactions in CRM.
- Researched and resolved complex inquiries, prioritizing member satisfaction.
- Adhered to NationsBenefits, HIPAA, and Medicare/MCO guidelines at all times.
- Sorted and organized documents, managed mail, scheduled appointments, and ordered supplies.
Fronter
USA CHEMM LLC
Coconut Creek, Florida
11.2019 - 06.2022
- Make outbound calls to provide account support and develop new accounts.
- Handle customer interactions, potentially moving from entry-level to higher-earning sales roles.
- Focus on generating sales with potentially higher commissions.
- Provide direct account support and act as the "face" of Chem USA.
Fronter & Closer
Biochem LLC
Coconut Creek, Florida
10.2017 - 11.2019
- Documented test results in lab notebooks while analyzing data and preparing research papers.
- Executed quality control checks and ensured compliance with regulatory requirements through approved SOPs.
- Facilitated distribution of free cancer test kits to qualified Medicare patients.
- Closed an average of 33 sales daily, exceeding monthly targets.
Education
High School Diploma -
JP Taravella Highschool
Coral Springs, FL06-2017
Skills
- Benefit verification
- Insurance compliance
- Patient education
- Data entry management
- CRM utilization
- Customer relationship management
- Empathetic support
- Effective communication
- Patient scheduling
- HIPAA compliance
- Healthcare operations
- Patient flow management
- Patient care
- HIPAA protocol adherence
- Healthcare documentation
- Patient care coordination
- Appointment scheduling
- Insurance verification
- Bilingual communication (Spanish)
Languages
Spanish
Professional
Certification
HIPAA
Timeline
New Patient Coordinator /Customer Service Specialist
Quest Health Solutions
02.2023 - Current
Member Experience Advisor (MEA)
NationsBenefits
07.2022 - 02.2023
Fronter
USA CHEMM LLC
11.2019 - 06.2022
Fronter & Closer
Biochem LLC
10.2017 - 11.2019
High School Diploma -
JP Taravella Highschool