Vanessa Molina

Outbound Problem Solver

• Assisted PA and Area Managers in identifying and prioritizing issues depending on dwell times
• Analyzed situations and developed solutions for recurring errors made by associates to meet specific needs more efficiently
• Communicated with multiple departments to help minimize shipments errors and meet CPTs
• Researched lost items and processed overages to maintain proper inventory records

ICQA Learning Ambassador

• Answering questions and providing guidance to new associates during onboarding process
• Building and maintaining positive relationships with new associates to drive their success
• Performing evaluations/audits to provide feedback on associates quality and material handling procedures

• Responsible for increasing sales through suggestive selling and tie-in sales for products/merchandise
• Prepared inventory reports
• Built customer relations and worked with field employees to resolve invoice variances
• Reviewed invoices for accuracy
• Aided managers and operations staff.

• Overnight audit process
• Ensured accuracy of all charges to guest folios
• Acted as front desk clerk, checking guests in and out, booking reservations and resolving guest issues
• Made cash drops in accordance with proper cash handling procedures.
• Maintained confidentiality of sensitive data to protect customer and business information.