Summary
Overview
Work History
Education
Skills
Timeline
Intern

Vanessa Molina

Stockton,CA

Summary

Versatile Operations Specialist with advanced problem-solving and time management skills. Highly familiar partnering with internal and external stakeholders to ensure work is completed timely based on approved service level agreements. Knowledgeable of the IFP enrollment process. Practiced at working with inventory dashboards, excel files, and ensuring desk level procedures are accurate. A quick learner, easily adaptable to change with excellent interpersonal skills. Confident and decisive with communicating goals and vision to succeed. Organized professional comfortable working independently or as part of a team. Motivated to learn, grow and contribute to Blue Shield's mission and values.

Overview

17
17
years of professional experience

Work History

Operations Specialist

Blue Shield of CA
Lodi, CA
06.2017 - Current
  • Organize and prioritize incoming work, optimize team workflows and resources to handle dynamic demands
  • Partner strongly with multiple lines of business to promote best practices for managing inventory, and act as a subject matter expert for ongoing projects related to IFP line of business
  • Maintain outstanding working relationships with internal and external business partners
  • Day-to-day analysis, research and resolution of varied challenges related to inventory management
  • Repair and maintain inventory dashboards and shared files to accurately report inventory and reduce downtime
  • Facilitate cross-training to promote employee development and improve team efficiency and agility
  • Maintain processing documentation, and identify and implement process improvements related to IFP line of business
  • Identify opportunities to improve processes, reduce redundancies and decrease duplicative work.

Transaction Coordinator/Processor

The Financial Choice
Stockton, CA
04.2016 - 06.2017
  • Audit documentation and submit to broker for file compliance
  • Input data, and research/obtain missing or incorrect data
  • Coordinate title/escrow, mortgage loan, and appraisal processes
  • Regularly update & maintain communications

Transcriptionist

TTE Transcripts
Stockton, CA
12.2015 - 04.2016
  • While inputting data, maintained high level of accuracy using references, research and accurate grammar and punctuation
  • Captured content through audio recordings and created accurate transcripts for different industries and companies
  • Transcribed meetings, interviews, conference calls and webinars
  • Met deadlines of 24 to 48-hour turnaround times.

Receptionist/Admission & Records

EMSTI
Sacramento, CA
08.2007 - 10.2012
  • Performed verifications, pre-certification and other applicable processing ensuring admission
  • Answered, screened and routed phone calls to the appropriate staff
  • Prepared mailings, correspondence and other documentation
  • Created, maintained and managed student information through files and databases
  • Software used – MS Office, Outlook, eBridge, VA-Once, Certified Background, Magnus Health

Education

Diploma -

Lincoln High School

Liberal Arts And Sciences Associates of Arts -

San Joaquin Delta College

Business Option Associates in Arts -

San Joaquin Delta College

Medical Transcription -

Meditec

Skills

  • Inventory & Database Management
  • Data Analysis
  • Microsoft Office
  • Facets
  • MEET
  • Salesforce
  • ERM
  • SAS
  • Edifecs
  • CalHEERS
  • Collaboration & Accuracy
  • Attention to Detail
  • Problem-Solving
  • Continuous Learner
  • Self-Motivation
  • Service Level Agreements
  • Documentation & Reporting
  • Work Planning & Prioritization
  • Verbal & Written Communication
  • Reliable & Trustworthy

Timeline

Operations Specialist

Blue Shield of CA
06.2017 - Current

Transaction Coordinator/Processor

The Financial Choice
04.2016 - 06.2017

Transcriptionist

TTE Transcripts
12.2015 - 04.2016

Receptionist/Admission & Records

EMSTI
08.2007 - 10.2012

Diploma -

Lincoln High School

Liberal Arts And Sciences Associates of Arts -

San Joaquin Delta College

Business Option Associates in Arts -

San Joaquin Delta College

Medical Transcription -

Meditec
Vanessa Molina