Vanessa Mondelo

Othodontist Assistant

Ogden Orthodontics

03.2017 - Current

Greeted guests in with friendliness and professionalism.
Worked closely with management to provide effective assistance for specific aspects of business operations.
Assisted manager in all aspects of business operations.
Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Offered technical support and troubleshot issues to enhance office productivity.
Reviewed and edited documents for accuracy, grammar and clarity.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Completed daily logs for management review.
Interacted with customers by phone, email, or in-person to provide information.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained electronic and paper filing systems for easy retrieval of information.
Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Tracked office supplies and restocked low items to keep team members on-task and productive.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Informed patients of oral health tips, orthodontic appliance care and home instructions.
Sterilized instruments, cleaned surfaces and laid instruments on trays in preparation for orthodontic appointments.