Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vanessa Mondragon

Camarillo

Summary

Dynamic and detail-oriented professional with extensive experience in customer service and patient access at Adventist Health Simi Valley. Proven ability to enhance patient experiences through effective communication and insurance verification. Skilled in multitasking and organization, consistently achieving high accuracy in patient data management while fostering a positive work environment.

Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.

Overview

33
33
years of professional experience

Work History

Merchandise Stocker

Dollar Tree
07.2025 - Current
  • Assisted in successful promotional events, constructing visually appealing displays according to planograms.
  • Maximized stock efficiency with proper rotation methods, minimizing expired or damaged items.
  • Aided in efficient inventory control measures, identifying potential overstocks or shortages based on sales trends.
  • Upheld visual merchandising standards across the sales floor, routinely checking for misplaced or incorrectly priced items.
  • Optimized storage space utilization with well-organized backstock areas and clear labeling systems for easy retrieval of products.
  • Facilitated seasonal product transitions, ensuring smooth integration of new items into existing displays per company guidelines.
  • Accelerated the unloading process through organized handling of delivery trucks and effective teamwork.
  • Promoted positive customer experiences by addressing concerns promptly and offering suitable solutions when needed.
  • Enhanced customer satisfaction by promptly assisting with product inquiries and location requests.
  • Improved sales floor appearance through timely replenishment of products and regular maintenance.
  • Maintained effective team member communication.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.

Senior Caregiver

Private Client
05.2020 - 06.2025
  • Maintained clean, safe, and well-organized patient environment.
  • Offered companionship and kindness to elderly patients.
  • Assisted patients with daily living activities, ensuring their safety and wellbeing.
  • Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Utilized effective communication skills to address any concerns or questions from clients or their family members.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Patient Access Representative

Adventist Health Simi Valley
08.2007 - 04.2020
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
  • Enhanced patient experience, ensuring welcoming environment from first point of contact.
  • Provided excellent customer service to patients and medical staff.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Answered incoming calls, scheduled appointments and filed medical records.

Dental Assistant

Dr. Tannaz Askari
12.1994 - 01.2007
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Prepared patient x-rays and images for dentist review.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.

Dental Assistant

Dr. Greg Roda
11.1992 - 08.1994
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Documented patient dental health information, medical history, and vital signs for future reference.

Education

High School Diploma -

Hueneme High School
Oxnard, CA
06-1992

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Patient check-in
  • Multitasking and organization
  • Appointment scheduling
  • Registration and admissions
  • Money handling

Languages

Spanish
Professional Working

Timeline

Merchandise Stocker

Dollar Tree
07.2025 - Current

Senior Caregiver

Private Client
05.2020 - 06.2025

Patient Access Representative

Adventist Health Simi Valley
08.2007 - 04.2020

Dental Assistant

Dr. Tannaz Askari
12.1994 - 01.2007

Dental Assistant

Dr. Greg Roda
11.1992 - 08.1994

High School Diploma -

Hueneme High School

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