Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Montes

Galt,CA

Summary

Loss Prevention Specialist professional with over 7 years of experience maintaining secure environments while providing effective security presence and visible deterrent to crime. Personable leader to monitor rule infractions, detect suspicious activities and minimize threats. Forward-thinking emergency response specialist. Remains calm during stressful situations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Loss Prevention Site Lead

Amazon
Tracy, CA
11.2021 - Current
  • Responded promptly to emergencies, ensuring safety of individuals and property.
  • Documented theft attempts and recovered merchandise for loss prevention reports.
  • Collaborated with law enforcement to address escalated security situations.
  • Monitored loss prevention operations, minimizing shrinkage and identifying fraudulent activities.
  • Conducted investigations into theft matters affecting company operations.
  • Resolved customer issues with knowledgeable service, enhancing overall satisfaction.
  • Prioritized tasks effectively to achieve service objectives efficiently.
  • Utilized software for concise reporting of incidents and activities.

Security GM of Administration

Signal 88 Security
Sacramento , CA
05.2021 - 11.2021
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Managed scheduling, training and inventory control.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Tracked and replenished inventory to maintain par levels.
  • Addressed customer concerns with suitable solutions.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Enforced federal, state, local and company rules for safety and operations.
  • Built strong operational teams to meet process and production demands.
  • Conducted employee observations and documented findings.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Responded to information requests from superiors, providing specific documentation.
  • Connected with clients and developed strategies to achieve sales and customer service goals.

Receiving Clerk

DeCA
Rancho Cordova, CA
11.2020 - 11.2021
  • Maintained clean work area that adhered to strict safety standards.
  • Reviewed work orders to check correctness of deliveries.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Identified and reported inventory discrepancies to supervisor with recommendations for correction.
  • Routed received merchandise to proper storage areas according to product specifications.
  • Operated forklifts, power jacks and other motorized equipment to locate and transport material.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Organized storage areas to maximize movement and minimize labor.
  • Maintained dock security and monitored entries into and exits from receiving and other secure areas.
  • Checked accuracy of cargo manifests against purchase orders, identifying errors before invoices were processed for payment.
  • Kept stockroom free of hazards, working efficiently and properly organized.

Asset Protection Manager

Walmart
Manteca, CA
05.2019 - 10.2020
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Controlled reduction of loss inventory by protecting company assets.
  • Built cross-functional relationships with business partners to reduce losses.
  • Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
  • Collaborated with law enforcement to resolve escalated situations.
  • Apprehended trespassers and rule violators and removed from premises.
  • Accounted for store cash through daily tallies and frequent audits.
  • Planned and launched policies and procedures to minimize asset losses.
  • Obtained positions of increasing responsibility based on expertise in loss prevention and store operations.
  • Interviewed individuals suspected of internal theft or shoplifting.
  • WZ Certification, Interview techniques
  • Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
  • Performed audits of safety procedures, business offices and CCTV systems.
  • Audited safety processes and overall business operations.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Maintained high levels of alertness throughout shifts.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Conducted and lead annual inventory audits for multiple stores including home store

Asset Protection Associate

Walmart
Stockton, CA
08.2017 - 05.2019
  • Identified potential shoplifters and alerted management.
  • Produced well-written reports detailing shoplifting and attempted theft.
  • Detained shoplifters and contacted local law enforcement for immediate assistance.
  • Maintained safety and security of premises, visitors and employees.
  • Reviewed CCTV footage to obtain evidence of theft.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
  • Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
  • Maintained high levels of alertness throughout shifts.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Understood and followed oral and written directions.
  • Worked with local Law Enforcement to apprehend shoplifters

Education

CA POST ACADEMY - Law Enforcement

San Joaquin Delta College
Stockton, CA
09.2008

Some College (No Degree) - Criminal Justice

Ashford University
San Diego, CA

Skills

  • Investigation and interrogation
  • CCTV systems expertise
  • Security equipment knowledge
  • Team building
  • Customer service excellence
  • Reliability and trustworthiness
  • Interpersonal skills
  • Active listening
  • Leadership and supervision
  • Strong work ethic
  • Positive attitude
  • Conflict resolution
  • Problem-solving skills
  • Critical thinking
  • Training and development

Timeline

Loss Prevention Site Lead

Amazon
11.2021 - Current

Security GM of Administration

Signal 88 Security
05.2021 - 11.2021

Receiving Clerk

DeCA
11.2020 - 11.2021

Asset Protection Manager

Walmart
05.2019 - 10.2020

Asset Protection Associate

Walmart
08.2017 - 05.2019

CA POST ACADEMY - Law Enforcement

San Joaquin Delta College

Some College (No Degree) - Criminal Justice

Ashford University

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