Vanessa Moore

• Reduced medication errors by conducting thorough quality assurance checks on all prescriptions filled.
• Developed a strong team through effective recruitment, training, and performance management strategies.
• Collaborated with other pharmacy managers within the organization to share best practices and identify opportunities for improvement across locations.
• Addressed customer complaints or issues in a timely manner, demonstrating empathy and commitment to exceptional service standards.
• Maximized employee productivity through effective scheduling, delegation of tasks, and ongoing feedback on performance goals.
• Managed pharmacy inventory for optimal product availability and reduced waste.
• Fostered a positive work environment by addressing staff concerns promptly and fairly.
• Enhanced patient care by providing personalized medication recommendations based on individual needs and preferences.
• Educated patients about proper medication storage, disposal, and safety practices to minimize potential risks or adverse effects.
• Optimized workflow processes, resulting in increased efficiency and reduced wait times for customers.
• Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of pharmacy laws and guidelines.
• Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
• Collaborated with store manager to maintain daily operations.
• Trained pharmacy interns and newly hired pharmacy technicians.
• Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
• Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
• Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
• Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
• Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

All duties of a pharmacist and pharmacy manager were performed. Similar as stated above.