Vanessa Morales
Montclair,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
Psychiatric Social Clerk
Kaier Permanente
01.2018 - Current
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Server
Dennys Restaurant
06.2014 - 09.2017
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Navy Damage Controlman
US Navy
05.2006 - 10.2010
- Safeguarded essential systems during flooding situations, executing prompt isolation measures to minimize collateral damage.
- Increased crew proficiency in damage control measures by providing hands-on training sessions and workshops.
- Managed hazardous materials effectively, mitigating risks associated with spills or accidents on board the vessel.
- Performed critical maintenance tasks on life-saving equipment such as breathing devices, fire pumps, hoses, nozzles ensuring peak performance during emergencies.
Education
High School Diploma -
Santana High School
Rowland Heights, CA06.2005
Skills
- Database Entry
- Correspondence Writing
- File Maintenance
- Quality Control
- Administrative Support
- Telephone Etiquette
- Customer Service
Timeline
Psychiatric Social Clerk
Kaier Permanente
01.2018 - Current
Server
Dennys Restaurant
06.2014 - 09.2017
Navy Damage Controlman
US Navy
05.2006 - 10.2010
High School Diploma -
Santana High School
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