Vanessa Morales
San Antonio,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Medical Assistant
Rivercity Cardiovascular
San Antonio , TX
2015.05 - Current
- Registered new patients into ECW accurately entering demographic information.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Conducted EKGs, ABIs, treadmill testing, placing holter monitors.
- Educated patients on healthcare topics, such as procedures to be performed in the hospital, that were ordered to reduce anxieties and increase patient cooperation.
- Obtained authorization for procedures and testing needed by the physician.
- Scheduled surgeries and procedures according to departmental policies and procedures.
- Sanitized, restocked, and organized exam rooms and equipment.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests, prior authorizations and or triage messages.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Administered medications under physician's supervision.
- Handled general office duties to support administrative staff during peak hours.
Office Manager
Health Texas Medical Group
San Antonio , TX
2013.01 - 2016.01
- Function as the clinic liaison with patients, staff, administration and providers.
- Monitored performance of clinical staff against established metrics.
- Supervised staff in the delivery of patient care services and hold monthly staff meeting
- Managed daily operations, including staffing levels, budgeting, scheduling, resource allocation, and monthly reports, including inventory management - ordered supplies to meet or lower monthly budget.
- Attended conferences and workshops to stay abreast of changes in the field.
- Ensured that staff members adhere to professional standards of practice.
- Interviewed applicants and made recommendations for new hires.
- Managed clinical operations and procedures and enforced adherence to federal and state regulations and healthcare law requirements.
- Maintained cleanliness of medical, storage and common area rooms.
- Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
- Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
- Oversaw daily activities and interactions with patients.
Elite Star Team
Float Pool
2008.01 - 2013.01
- Travel between 14 locations that need front office or back office assistance.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Conducted EKGs, spirometry testing, and other diagnostic tests as requested by the physician.
- Documented notes during patient visits.
Medical Receptionist
Health Texas Medical Group
San Antonio , TX
2005.01 - 2008.01
- Greeted and checked in patients and visitors.
- Review and update patient insurance, demographics, registration, HIPAA forms.
- Verified insurance coverage for appointments, collected co-payments, deductibles, and balances as required.
- Check out patients' schedule for future appointments and special testing, if needed.
- Maintain provider schedule.
- Answered phones promptly and directed calls appropriately.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Performed data entry tasks related to billing and collections procedures.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
- Straightened up waiting room to maintain neat and organized space.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Medical Assistant
Health Texas Medical Group
San Antonio , TX
2002.09 - 2005.01
- Prepare patients for examination by recording height, weight, blood pressure, pulse rate, respirations and temperature
- Reviewing patients past medical history, health history, family history and medication review
- Perform tests such as ekg, pft, abi, Holter monitor and phlebotomy
- Assist and prepare patient and room for procedures
- Oversee physician schedule and maintain timely flow of patients.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Schedule patients for testing or with specialist, process referrals if needed
- Notify patients with results once received and reviewed by the physician
- Refill medications via e scribe, phone or fax, also work on prior authorizations
- Keep rooms cleaned and stocked
- Handle incoming phone messages, and triage messages.
Education
Medical Assistant Certification -
Southwest school of business
San Antonio, TXCertification for National Association for Health Care Professionals -
High school diploma -
Lanier High school
Skills
- Patient-focused care
- Patient Scheduling
- Patient Flow Management
- Phlebotomy
- HIPAA Compliance
- Medical Terminology
- Payment Collection
- Calm and level-headed under duress
- Quick problem solver
- EKG set up and monitoring
- Adaptable
- Customer Service
Timeline
Medical Assistant
Rivercity Cardiovascular
2015.05 - Current
Office Manager
Health Texas Medical Group
2013.01 - 2016.01
Elite Star Team
Float Pool
2008.01 - 2013.01
Medical Receptionist
Health Texas Medical Group
2005.01 - 2008.01
Medical Assistant
Health Texas Medical Group
2002.09 - 2005.01
Medical Assistant Certification -
Southwest school of business
Certification for National Association for Health Care Professionals -
High school diploma -
Lanier High school
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