Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vanessa Morales

Bayard,NM

Summary

Accomplished Customer Service Representative at Wheelchair & Walker Rentals, adept in problem-solving and critical thinking, significantly enhancing customer loyalty and satisfaction. Excelled in complaint handling and data entry, ensuring swift resolution of escalated calls and maintaining meticulous records. Demonstrated exceptional follow-up skills and staff training, contributing to a positive and efficient service environment. Certified respiratory professional trained to assess, diagnose and treat patients with breathing challenges. Patient problem-solver with excellent communication skills and practiced expertise at connecting with patients and earning trust. Works well with full medical team and excels at teaching patients and team members how to administer respiratory treatments. Passionate and competent professional develops and implements treatment plans to suit unique patient requirements. Critically assesses individual conditions with immense expertise of symptoms. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Wheelchair & Walker Rentals
12.2017 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Respiratory Therapy Student

Dona Ana Community College
01.2023 - 05.2024
  • Gained proficiency in various respiratory therapy modalities including oxygen administration, aerosol therapy, airway clearance techniques, and non-invasive ventilatory support.
  • Ensured proper equipment functionality by performing routine maintenance checks and troubleshooting issues when necessary.
  • Assisted patients with chronic lung conditions by recommending appropriate devices for home use and providing education on proper usage techniques.
  • Demonstrated adaptability by adjusting quickly to new clinical settings during rotation assignments throughout the hospital system.

Education

Associate of Applied Science - Respiratory Therapy

New Mexico State University - Dona Ana Community College
Las Cruces, NM
05.2024

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Problem Resolution
  • Money handling abilities
  • Complaint Handling
  • Payment Processing
  • Follow-up skills
  • Staff Training
  • Clerical Support
  • Filing
  • Assertiveness
  • Recordkeeping strengths

Certification

BLS certified

Certified Respiratory Therapist

Timeline

Respiratory Therapy Student

Dona Ana Community College
01.2023 - 05.2024

Customer Service Representative

Wheelchair & Walker Rentals
12.2017 - Current

Associate of Applied Science - Respiratory Therapy

New Mexico State University - Dona Ana Community College
Vanessa Morales