Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Vanessa Morales

West Chicago,IL

Summary

Dynamic Patient Coordinator with a proven track record at American Health Center, excelling in efficient appointment management and insurance verification. Recognized for exceptional multitasking and leadership skills, I effectively triage patients and enhance care delivery, ensuring high-quality service in fast-paced environments. Bilingual in Spanish and English, I foster strong patient relationships.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Medical Assistant

American health center
Arlington Heights, Illinois
06.2025 - Current
  • Coordinate patient follow-up care and schedule appointments efficiently.
  • Maintain examination rooms, ensuring cleanliness and readiness for patients.
  • Educate patients on treatment plans and medication usage for informed decision-making.
  • Collect and process laboratory specimens, adhering to testing protocols.
  • Administer injections and treatments as directed by physician to enhance patient care.
  • Support front desk operations by warmly greeting patients and facilitating check-ins.
  • Ensure compliance with safety regulations to uphold clinic standards.
  • Review insurance policies for prior authorizations and coverage determinations.

Owner

Power Up Nutrition
West Chicago, IL
06.2023 - 12.2025
  • Launched nutrition bar, Power Up, within husband's boxing gym, specializing in Herbalife supplements.
  • Created energy drinks, shakes, and snacks tailored for boxers.
  • Developed personalized nutrition plans to align with individual health goals.
  • Implemented customized fitness programs based on unique client objectives.

Patient Coordinator

American health center
Arlington Heights, IL
01.2024 - 06.2025
  • Coordinated patient appointments and managed call handling for two integrated health practices.
  • Processed payments and verified insurance for American Health Center and Midwest Ketamine Center.
  • Conducted triage assessments and responded to infusion patient call lights as necessary.
  • Prepared IV bags for scheduled infusions, ensuring readiness and accuracy.
  • Completed intake forms and generated end-of-day reports for both practices using ECW software.

Resident Care Coordinator

The Landing on Dundee Senior Living
Wheeling, IL
12.2021 - 05.2023
  • Ensured quality care for all residents through diligent oversight.
  • Maintained caregiver task lists, updating promptly as changes occurred.
  • Scheduled service plan dates in compliance with state regulations.
  • Assisted Health Services Director in tracking and documenting incident reports.
  • Conducted investigations of incidents to ensure thorough resolution.
  • Performed general record keeping and filing as required.
  • Filled in for caregivers during staffing shortages and served as manager of the day when directed.
  • Evaluated, counseled, disciplined, and discharged healthcare staff alongside Health Services Director.

Lead Concierge

The Landing on Dundee Senior Living
Wheeling, IL
08.2020 - 12.2021
  • Promoted from Concierge to Lead Concierge
  • Greet families, answer general questions and direct to appropriate locations/Directors
  • Help maintain community safety by screening visitors and updating logs
  • Work closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritize and organize tasks to efficiently accomplish service goals.
  • Juggle multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrate self-reliance by meeting and exceeding workflow needs.
  • Deliver administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sort incoming mail and direct to correct personnel each day.
  • Oversee office inventory by restocking supplies and submitting purchase orders.
  • Answer phone calls, provide information to callers and connect callers to appropriate people.
  • Assist in other departments when needed
  • Work closely with BOM, ED and HSD with any projects, flyers, documentation and charts
  • Demonstrate leadership by making improvements to work processes and helping to train others.

Lead Caregiver

The Reserve at Arlington Heights
Arlington Heights, IL
03.2020 - 08.2021
  • Improved patient outlook and daily living through compassionate care.
  • Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
  • Recorded client status progress and challenges in logbooks and reports.
  • Ensured daily tasks and ADL's (showers, teeth cleaning and personal hygiene) were completed by Caregiver team
  • Helped RCC find caregiver coverage or picked up when needed
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Worked closely with the Health Services Director in order to establish goals for caregivers and residents
  • Assisted HSD and RCC with documentation and Dementia training
  • Worked with HSD & RCC to ensure resident and family satisfaction.
  • Worked with HSD and RCC to ensure excellent resident care was being provided.
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored team progress and enforced deadlines.

Receptionist/MA

Elgin Medical Center
ELGIN, IL
12.2017 - 03.2020
  • Maintained security of personnel and office environment by screening and verifying visitors for identification credentials and purpose of visit
  • Encountered incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Entered data in Practice Fusion software to keep records of medical information.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Processed patient payments and scanned identification and insurance cards.
  • Collected data to represent symptoms, including onset, presenting problem and medical diagnoses.
  • Reviewed medical chart and requested appointments, prescriptions and consultations for urgent needs.
  • Led patients to exam rooms, prepared patients for physician by explaining process and answered general questions.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.

Behavioral Health Aide

Aperion Care Of West Chicago
West Chicago, IL
11.2018 - 05.2019
  • Monitored halls and checked that doors were locked
  • Checked rooms for any contraband and unauthorized items
  • Assisted residents when they became agitated to readjust behavior
  • Answered call lights
  • Acquired food carts from kitchen and ensured all residents were fed
  • Took residents out on smoke breaks in patio and documented number of cigarettes each resident had
  • Used CPI training in physical altercations

Certified Nursing Assistant

Bickford Of St. Charles
St. Charles , IL
03.2015 - 11.2018
  • Assisted residents with ADL's, such as bathing, grooming, teeth brushing, dressing, transfers, etc, to promote healthy habits and overall wellness
  • to promote healthy habits and overall wellness.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Engaged with residents by performing activities

Certified Nursing Assistant

Heritage Woods Of South Elgin
South Elgin, IL
03.2014 - 11.2014
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.

Education

CCMA - CCMA

First Institute Inc - Aurora
North Aurora, IL
08-2025

Certification - Certified Personal Trainer And Nutritionist

National Academy of Sports Medicine
09.2023

Skills

  • CPR & AED Certified
  • Multitasking and prioritization
  • Venipuncture and injections
  • Patient triage and vital signs
  • Office lab procedure
  • Charting expertise
  • EMR Software
  • Coordination skills
  • Proper phone etiquette
  • Quick problem solver
  • Medical terminology knowledge
  • Bilingual in Spanish and English
  • Anatomy and Physiology
  • ICD 10/CPT coding
  • Teamwork oriented
  • Leadership
  • Teambuilding
  • Works well under pressure

Certification

CPR and AED Certified

CPI (Crisis Prevention Institute) Certification

CNA Certified

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Medical Assistant

American health center
06.2025 - Current

Patient Coordinator

American health center
01.2024 - 06.2025

Owner

Power Up Nutrition
06.2023 - 12.2025

Resident Care Coordinator

The Landing on Dundee Senior Living
12.2021 - 05.2023

Lead Concierge

The Landing on Dundee Senior Living
08.2020 - 12.2021

Lead Caregiver

The Reserve at Arlington Heights
03.2020 - 08.2021

Behavioral Health Aide

Aperion Care Of West Chicago
11.2018 - 05.2019

Receptionist/MA

Elgin Medical Center
12.2017 - 03.2020

Certified Nursing Assistant

Bickford Of St. Charles
03.2015 - 11.2018

Certified Nursing Assistant

Heritage Woods Of South Elgin
03.2014 - 11.2014

CCMA - CCMA

First Institute Inc - Aurora

Certification - Certified Personal Trainer And Nutritionist

National Academy of Sports Medicine

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Vanessa Morales