Vanessa Moran

Experienced Scheduler/Receptionist with a strong background in patient check-in/check-out, appointment scheduling, and confirming appointments using Dentrix software. Skilled in collecting copays, verifying insurance eligibility and benefits for private insurance, and monitoring claim statuses. Proficient in sending predetermination requests to insurance companies and providing patients with treatment plan cost estimates. Adept at delivering excellent customer service while ensuring smooth office operations and clear communication between patients, providers, and insurance companies.

As a Community Case Manager at Sound Community Services I excelled in providing comprehensive service delivery aligned with DMHAS Fidelity Scale requirements. I ensured thorough and timely documentation including functional assessments and recovery plans while demonstrating proficiency in Stages of Change Motivational Interviewing and Skills-Based Interventions. My active participation in team meetings collaboration with the Client Accounts Administrator and facilitation of reassessments contributed significantly to supporting Persons Served and their transition to Recovery Pathways. I maintained compliance with mandatory training programs identified discharge needs promptly and established crucial linkages with community resources all while advocating for clients and providing crisis

intervention services when needed.

As a dedicated and compassionate Direct Support Professional (DSP) my core responsibilities revolve around ensuring the well-being of clients under my care. I excel in maintaining their personal hygiene with the utmost respect and attention to detail. My proficiency extends to proficiently handling meal preparation addressing the needs of stoma sites and skillfully managing G-Tubes. I am adept at fostering their independence and growth through engaging hand-over-hand activities that cater to their unique abilities. Furthermore I actively create enriching experiences by organizing and accompanying them on outings promoting socialization and a fulfilling lifestyle. My unwavering commitment to providing exceptional care and support makes me a valuable asset in the field of direct support services.

As a skilled and experienced manager possess a diverse skill set that encompasses various responsibilities essential to ensuring the smooth operation of the business. My role includes supervising employees to ensure strict adherence to store rules and policies which has honed my exceptional leadership abilities in this department. Additionally I actively contribute as a cashier providing efficient and friendly service to customers. My dedication to maintaining a clean and organized environment further enhances the overall shopping experience. Being adept at managing schedules conducting interviews and making hiring decisions has been an integral part of my managerial journey. I take pride in my proficiency in inventory management diligently calling in inventory and efficiently handling its placement. Holding staff meetings allows me to foster teamwork and improve staff performance. Throughout my career I have consistently demonstrated outstanding customer service skills ensuring high levels of customer satisfaction.

As a skilled and compassionate Medical Assistant at Stonington Institute I fulfilled a range of crucial responsibilities to ensure the well-being and care of patients. My expertise in measuring patient pulse oximetry allowed for accurate monitoring of vital signs ensuring timely detection of any potential health concerns. My commitment to providing support and assistance was evident as I diligently assisted clients undergoing detox with their daily activities fostering a supportive and nurturing environment. Throughout my shifts I maintained a clean and hygienic setting prioritizing the safety and comfort of all individuals. Additionally I facilitated smoke breaks for clients understanding the importance of offering moments of respite during their

recovery journey. My attention to detail extended to administering headcounts maintaining precise records of patients present within the facility. With professionalism and competence I skillfully took patients' vitals contributing to the comprehensive care provided at Stonington Institute.

As a dedicated residential aide at The January Center I excel in ensuring the safety and well-being of our clients through various responsibilities. Conducting thorough perimeter and facility safety checks managing sharps count for knives and closely monitoring daily activities and interactions of parole and probation felons are among my primary duties. I meticulously observe medication administration and maintain accurate inventory and bottle logs. My commitment to detail is reflected in logbook entries and daily shift reports. Additionally I supervise meal and snack distribution phone usage and TV time while also overseeing chore completion and visitation sessions. I take pride in providing exceptional floor supervision and conducting room searches as needed. Furthermore I efficiently handle phone calls and contribute to maintaining a smooth and organized environment at The January Center.

As a diligent self-checkout host at Walmart I am committed to providing excellent customer service and ensuring a smooth shopping experience for all patrons. Standing for long periods I meticulously maintain the stocked items on my side guaranteeing that customers can easily access their desired products. My vigilant presence and attention to detail help prevent shoplifting incidents contributing to a secure shopping environment. With a friendly and welcoming demeanor I greet customers warmly and am readily available to assist them with any questions or concerns they may have. My dedication to delivering exceptional customer service remains at the forefront of my role as a self-checkout host at Walmart.

As I was a highly capable Team Lead and Key holder at New York & Company I exhibited exceptional leadership skills by effectively managing store operations during opening and closing hours. My dedication and performance led to a promotion as a store manager where I further honed my abilities in various aspects of retail management. Handling employee scheduling ensured seamless coverage and productivity. My proficiency in inventory management contributed to maintaining a well-stocked and organized store environment. I took pride in upholding high standards of cleanliness creating a pleasant shopping atmosphere for customers. My commitment to outstanding customer service resulted in positive interactions and increased customer loyalty.

Additionally I gained valuable experience in attending and leading conferences enhancing my knowledge of the retail industry and fostering professional growth.