Vanessa Moreno
Whittier,CA
Summary
Results-driven Senior HRIS Analyst with a proven track record in designing, developing, and managing HR applications with various technologies and databases. Skilled in conducting system audits, troubleshooting issues, and recommending improvements to enhance performance and security. Excel in problem-solving, teamwork, and communication to achieve project milestones and deliver innovative solutions.
Overview
12
12
years of professional experience
Work History
Senior HRIS Analyst (Workday)
MBK Real Estate
01.2022 - Current
- Led Workday implementation and served as the primary Workday (SME) Subject matter expert in all modules of Workday HCM, Recruiting, Compensation, Benefits, Learning, Time and Absence, Payroll)
- Experience in leading and managing teams. Handled multiple roles – Workday Implementation Lead, Workday Senior Systems Analyst, Workday Security, and HRIS Lead.
- Managed the implementation of Workday (HCM, Benefits, Payroll, Absence, Recruiting, Time and Attendance, Performance/Goals, and Advance Compensation from the legacy HR system Dayforce.
- Resolved issues relating to projects, escalating critical cases to professionals for remedy.
- Executed business requirements analysis and user workflow analysis.
- Performed technical research to support the resolution of data discovery and production support.
- Collaborated with cross-functional teams to develop innovative solutions for complex problems.
- Managed all HR-related tasks for a 3000+ employees senior living communities, including payroll processing, employee benefits program, documentation, interviewing, training, and onboarding new recruits
- Manage user security access, including creating, editing, and assigning correct permission levels
- Conducted research and analysis of business processes to develop solutions that improve efficiency and reduce costs.
- Created user manuals, training materials, reference documents and other technical documentation related to system operations.
- Documented system designs, configurations and test results according to established standards.
- Researched emerging technologies in order to determine their applicability within the organization's environment.
- Analyzed existing systems in order to identify potential problems and areas for improvement.
- Provided technical support for users on system issues, including troubleshooting hardware and software applications.
- Responsible for HR reporting across the enterprise (monthly turnover, quarterly/year-end, EEO-1 etc.)
HRIS Analyst (Workday)
MBK Real Estate
01.2021 - 01.2022
- Support processes for implementing HCM system updates related to upgrades, fixes and special projects to include document review, testing with functional areas using test plans, documenting unexpected results and process flaws, issue management, and resolution
- Train Executive Directors and new managers on new processes and Workday functionality and access.
- Develop data integrity protocols and help maintain data integrity in the system by analyzing data, creating and running various audits.
- Create and maintain standard reports for ongoing customer needs.
- Implement process improvements and policy changes designed to improve efficiency and the user experience with the system
- Support 60 biometric touch time clocks located in each community, coordinated with IT Help Desk on network challenges
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Implemented strategies for automating organizational processes.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Audited company's legal documents to verify compliant policies and procedures.
- Monitored operations and reviewed records and metrics to understand company performance.
- Oversaw quality control to identify inconsistencies and malfunctions.
HRIS Coordinator (Dayforce)
MBK Real Estate
10.2018 - 01.2021
- Assist efficiently in designing, developing, testing, implementing, and upgrading new HRIS capabilities
- Document and customize statistical summaries and special reports from HRIS Maintain HR system data, tables and workflows Maintain employee records on the Human Resource Information System.
- Provided technical assistance on HRIS systems, including troubleshooting errors, resolving system issues, responding to user requests for information or changes in access levels.
- Researched discrepancies identified during audit process and implemented corrective action when necessary.
- Performed regular maintenance activities such as running nightly backups, validating data integrity, archiving old files and performing software upgrades and patches as required.
- Tested any modifications made prior to implementation into production environment by creating test scenarios with dummy data sets.
- Served as primary contact for vendors providing technical support services related to Human Resources Information Systems.
- Monitored security access rights within the HRIS system ensuring that only authorized personnel have access to sensitive information.
- Collaborated with other departments such as payroll and benefits administration in order to ensure accurate updates between multiple systems.
- Produced ad hoc queries and reports to support management in making decisions related to human resources issues.
- Provided guidance on how best to utilize the features of the Human Resource Information System for optimal results.
- Assisted in training users on various aspects of the HRIS system including entering new hires into the system and modifying existing employee data as needed.
- Prepared documentation detailing procedures for accessing, maintaining and updating employee records stored within the HRIS database.
- Participated in meetings with internal stakeholders providing feedback about ways to improve processes related to use of the Human Resources Information System.
- Consulted users to determine areas in need of improvement.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
Customer Service Lead
One Call Care Management
01.2014 - 10.2018
- Resolved escalated issues from team members or customers in an efficient manner.
- Conducted periodic audits of call recordings and emails sent by agents for quality assurance purposes.
- Reviewed customer feedbacks to identify areas for improvement in products and services.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Monitored team performance against set targets and KPIs.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Collaborated with external vendors and suppliers providing support services related to customer service operations.
- Generated reports on key metrics such as average response time, first call resolution rate.
- Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to customer service operations.
Recovery Representative, Small Claims
CASHCALL
10.2012 - 01.2014
- Knowledge of the Litigation process from filing the lawsuit to judgment and garnishment
- Prepare garnishments and stipulation contracts.
- Appear in court on behalf of the Company
- Update and maintain the court calendar and ensure proper coverage of court trial dates.
- Prepare and maintain reports daily, weekly, and monthly
- Demonstrated strong problem-solving skills when faced with challenging situations or complex inquiries from customers.
- Established positive relationships with customers through effective communication techniques.
- Developed proposals and quotes for clients based on their specific requirements.
Education
Bachelor of Arts - Business Administration And Management
California State University - Fullerton
Fullerton, CA06-2016
Associate of Arts - Business Administration And Management
Golden West College
Huntington Beach, CA06-2014
Skills
- Project Management (PMP)
- Workday Implementation
- Workday HCM Fundamentals
- Workday HCM - Payroll, Benefits, Time and Absence, Recruiting, Talent and Performance
- Workday Advanced Report and Analytics
- Workday Compensation Fundamentals
- Workday Configurable Security Fundamentals
- Workday Integration System Fundamentals
- MS PowerPoint, MS Project, MS Excel, Client Interaction, project execution
Timeline
Senior HRIS Analyst (Workday)
MBK Real Estate
01.2022 - Current
HRIS Analyst (Workday)
MBK Real Estate
01.2021 - 01.2022
HRIS Coordinator (Dayforce)
MBK Real Estate
10.2018 - 01.2021
Customer Service Lead
One Call Care Management
01.2014 - 10.2018
Recovery Representative, Small Claims
CASHCALL
10.2012 - 01.2014
Bachelor of Arts - Business Administration And Management
California State University - Fullerton
Associate of Arts - Business Administration And Management
Golden West College
Similar Profiles
Arianah LopezArianah Lopez
Server at MBK Real EstateServer at MBK Real Estate
Daniela DeGraziaDaniela DeGrazia
Real Estate Agent at Douglas Elliman Real Estate, Luxury Real Estate BrokerageReal Estate Agent at Douglas Elliman Real Estate, Luxury Real Estate Brokerage
Wilf LethbridgeWilf Lethbridge
Licensed Sales Representative and Licensed Auctioneer Assistant at Castran Gilbert Real Estate & Hocking Stuart Real EstateLicensed Sales Representative and Licensed Auctioneer Assistant at Castran Gilbert Real Estate & Hocking Stuart Real Estate
Stephanie TiradoStephanie Tirado
Residential House Cleaner at KarenResidential House Cleaner at Karen
George AyalaGeorge Ayala
Sergeant-Violent Crimes Detail at Long Beach Police Department- Lt. KruegerSergeant-Violent Crimes Detail at Long Beach Police Department- Lt. Krueger