Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ramiro Garza

San Benito

Summary

Dynamic professional with extensive experience in quality control and construction support, notably at Texas Packing. Proven problem-solving abilities and strong attention to detail ensure compliance with industry standards. Skilled in equipment operation and safety procedures, consistently enhancing team collaboration and productivity in fast-paced environments. Committed to achieving project goals efficiently.

Overview

14
14
years of professional experience

Work History

General Laborer

K&m Construction
10.2023 - Current
  • Operated various hand tools and equipment to assist in daily tasks.
  • Followed safety protocols to maintain a secure work environment.
  • Assisted with loading and unloading materials to ensure efficient workflow.
  • Participated in team efforts to meet project deadlines and goals.
  • Supported skilled workers by preparing materials and assisting with assembly tasks.
  • Learned operational procedures quickly, adapting to changing work requirements.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.

Quality Control Inspector

Texas Packing
07.2023 - 10.2023
  • Conducted visual inspections to identify defects and ensure product quality standards.
  • Utilized measuring tools and equipment to verify dimensions and compliance with specifications.
  • Documented inspection results and maintained accurate records of quality metrics.
  • Collaborated with production teams to resolve quality issues and implement corrective actions.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.

Electrical Helper

Williams Industrial Services
02.2022 - 06.2023
  • Assisted electricians in installing, maintaining, and repairing electrical systems and equipment.
  • Operated hand tools and power tools to support electrical installations and repairs.
  • Conducted routine inspections of electrical components for safety compliance and operational efficiency.
  • Collaborated with team members to ensure timely completion of projects while adhering to safety protocols.
  • Supported troubleshooting efforts by identifying issues and assisting in the implementation of solutions.
  • Contributed to successful system installations by accurately measuring, cutting, and bending conduit as instructed.
  • Displayed strong problem-solving skills while identifying potential challenges and proposing appropriate solutions to overcome obstacles.

General Laborer

Floydada Coop Gin
10.2021 - 02.2022
  • Maintained cleanliness and organization of work areas for optimal productivity.
  • Communicated effectively with team members to facilitate smooth operations.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Assisted team members with tasks that require group effort.
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Increased productivity with effective communication and collaboration among team members.

Customer Service Representative

Maximus
10.2016 - 02.2017
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted in training new team members on customer service protocols and systems.
  • Maintained accurate records of customer interactions using CRM software.
  • Collaborated with cross-functional teams to address product-related issues efficiently.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Production Worker

Rios of Mercedes
06.2013 - 03.2015
  • Operated machinery to assemble products efficiently and accurately.
  • Monitored production quality, ensuring adherence to safety and compliance standards.
  • Collaborated with team members to streamline workflows and improve operational efficiency.
  • Conducted routine maintenance on equipment to minimize downtime and maintain productivity.
  • Maintained clean work environment in accordance with health and safety regulations.
  • Used equipment properly to avoid workplace hazards or injuries.

Customer Service Representative

ACT Call Center
02.2013 - 03.2013
  • Implemented feedback mechanisms to enhance service quality and customer satisfaction.
  • Analyzed customer feedback data to identify trends and recommend improvements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Molding Machine Operator

Fremont Plastics
01.2012 - 03.2012
  • Operated molding machines to produce high-quality parts in compliance with safety standards.
  • Monitored machine performance and adjusted settings to optimize production efficiency.
  • Conducted routine maintenance on machinery to ensure consistent operation and minimize downtime.
  • Trained new operators on safe handling procedures and machine operation techniques.
  • Demonstrated flexibility in adapting to new processes, machinery, or technology as required within the evolving landscape of the molding industry.

Education

High School Diploma -

San Benito High School
San Benito, TX

NCCER Instrumentation -

Instrument Tech School
McAllen, TX

OSHA 10 -

360training.com

Skills

  • Heavy lifting
  • Problem-solving
  • Time management
  • Attention to detail
  • Hand and power tools
  • Equipment operation
  • Quality control
  • Construction support
  • Tx Driver's license
  • Safety procedures
  • Team collaboration
  • Debris and trash removal
  • Equipment management
  • Regulations compliance
  • Power tools proficiency
  • Construction site safety

Languages

Spanish

Timeline

General Laborer

K&m Construction
10.2023 - Current

Quality Control Inspector

Texas Packing
07.2023 - 10.2023

Electrical Helper

Williams Industrial Services
02.2022 - 06.2023

General Laborer

Floydada Coop Gin
10.2021 - 02.2022

Customer Service Representative

Maximus
10.2016 - 02.2017

Production Worker

Rios of Mercedes
06.2013 - 03.2015

Customer Service Representative

ACT Call Center
02.2013 - 03.2013

Molding Machine Operator

Fremont Plastics
01.2012 - 03.2012

High School Diploma -

San Benito High School

NCCER Instrumentation -

Instrument Tech School

OSHA 10 -

360training.com

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