VANESSA MORENO
San Diego,CA
Summary
A position that requires excellent customer service, detail oriented and a reasonable contributor with commitment to excellence and success.
Overview
1
1
year of post-secondary education
20
20
years of professional experience
Work History
Customer Service Representative
Sharp Health Plan
09.2025 - Current
- Assisted with inbound and outbound calls, addressing inquiries about policy coverage, limits, and exclusions.
- Assisted members with health plan inquiries and concerns.
- Processed claims and benefits accurately for timely resolution.
- Educated customers on plan options and coverage details.
Patient Access Representative II
Rady Children's Hospital
San Diego, USA
08.2016 - 07.2025
- Executed diverse tasks to support doctors, including patient communication, appointment scheduling, electronic medical coding, filing insurance claims, maintaining records, managing billing and patient registration, verifying insurance eligibility, and delivering exceptional customer service to patients and families.
- Registered patients and processed their information using EPIC.
- Facilitated patient registration processes for diverse medical services.
- Managed insurance verification to ensure accurate patient coverage.
- Coordinated appointment scheduling for multiple departments and specialties.
Medical Administrative Assistant
Scripps Healthcare
San Diego, USA
02.2007 - 08.2016
Education
Certificate - Medical Administrative Assistant
Pima Medical Institute
San Diego, USA 05.2006 - 06.2007
Skills
- Claims processing
- Time Management
- Organizational Skills
- Attention to Detail
- Communication
- Team Collaboration
- Problem Solving
- Decision making
- Prioritization
Timeline
Customer Service Representative
Sharp Health Plan
09.2025 - Current
Patient Access Representative II
Rady Children's Hospital
08.2016 - 07.2025
Medical Administrative Assistant
Scripps Healthcare
02.2007 - 08.2016
Certificate - Medical Administrative Assistant
Pima Medical Institute
05.2006 - 06.2007