VANESSA MORIN SANCHEZ
GREENBELT,MD
Summary
Experienced and customer-centric retail professional with over 19 years of expertise in customer service, sales, and business administration. Proven track record in providing exceptional work, maintaining well-organized and visually appealing sales floors, and delivering outstanding customer experiences. Strong background in business operations, staff training, and problem-solving. Seeking to bring my extensive retail and customer service expertise to IKEA to help create a positive shopping environment and drive sales
Overview
19
19
years of professional experience
Work History
Department Team Trainer
WHOLE FOODS MARKET
01.2020 - 06.2024
- Gained comprehensive knowledge of store processes, including inventory management, culture development (Culture Champion), and employee systems such as MARS, IRMA, and KRONOS. Applied this knowledge to optimize store operations and support team efficiency.
- Ensured adherence to company policies, including attendance and compliance standards, by training team members and monitoring their progress, resulting in consistent team performance.
- Conducted thorough reviews of promotional items to identify optimal floor locations, designing and implementing planograms that enhanced product visibility and boosted sales.
- Led product launches by organizing and assembling display setups, ensuring a smooth introduction of new products and driving customer interest.
- Worked collaboratively with team members to continuously seek improvement opportunities, ensuring the store met high operational and customer service standards.
- Maintained a comprehensive knowledge of the entire product range, offering informed advice and personalized recommendations to customers.
- Designed and executed floor layouts and merchandising strategies, improving the visibility and sales of top-selling products.
- Consistently recognized for exceeding sales targets and improving customer engagement, helping boost overall store revenue.
Bakery Team Member
WHOLE FOODS MARKET
01.2019 - 08.2019
- Assisted customers with selecting bakery items based on their preferences, providing product knowledge and suggestions to boost sales.
- Managed the setup, rotation, and restocking of product displays to ensure a fresh, organized, and visually appealing environment, increasing product appeal.
- Trained new bakery staff in compliance with health and safety regulations, product presentation, and customer interaction, helping maintain a smooth operation.
- Independently opened and closed the bakery department, overseeing all tasks from baking and product preparation to closing sales, ensuring operational continuity.
- Successfully increased customer retention through friendly service and excellent product recommendations, fostering a welcoming environment.
- Monitored inventory levels, placed orders for supplies, and maintained stock control, ensuring the availability of fresh products daily.
Sales Associate
FUD
01.2018 - 01.2019
- Drove product sales by engaging customers with personalized service, providing product demonstrations, and answering inquiries regarding features and benefits.
- Organized and maintained the store’s product displays, ensuring optimal visual appeal and ease of navigation for customers, which helped increase sales.
- Proactively managed inventory and stock replenishment, ensuring the availability of popular items while minimizing overstock, improving sales efficiency.
- Maintained cleanliness and adherence to safety regulations, ensuring a pleasant and safe shopping experience for customers.
- Processed transactions using services of point-of-sale systems.
Manager Assistant
AQUARELA LAUNDRY AND DRY CLEANING
12.2005 - 12.2013
- Provided professional laundry services for families, busy professionals, and small businesses, offering personalized service by memorizing client preferences, names, likes, and dislikes to build strong, lasting relationships.
- Managed day-to-day operations, including scheduling, shift reports, cash handling, and preparing daily sales reports to ensure smooth business flow and accurate financial tracking.
- Developed and executed strategies to improve service quality and customer satisfaction, gathering feedback and making adjustments that led to a 25% increase in client retention.
- Trained and mentored all new personnel to ensure adherence to quality standards, safety protocols, and service excellence, which boosted team performance and operational efficiency.
- Oversaw inventory management, conducting weekly audits and maintaining optimal stock levels for supplies, improving process efficiency and reducing downtime due to shortages.
- Negotiated contracts with vendors, managed budgets, and ensured cost-effective procurement of materials, contributing to better financial control and profitability.
- Responded promptly to customer requests and issues, demonstrating excellent problem-solving skills and resolving concerns in a timely manner to promote customer loyalty.
- Maintained quality control by regularly auditing store cleanliness, equipment functionality, and adherence to safety procedures, ensuring a consistently high standard of service.
- Communicated repair needs to the maintenance staff and followed up to ensure timely resolution, minimizing downtime and improving service reliability.
Education
Certification - Baking And Pastry Arts
PRINCE GEORGE´S COMMUNITY COLLEGE
01.2019
Bachelor of Science - Business Administration
CESAR VALLEJO UNIVERSITY
01.2014
Certification - Relationship Marketing Workshop
NATIONAL UNIVERSITY OF TRUJILLO
11.2011
Associate of Science - Sales And Marketing Education
TECHNOLOGICAL INSTITUTE OF THE NORTH
01.2003
Skills
- Communication & Interpersonal Skills
- Compliance with Standards & Safety Regulations
- Critical Thinking & Problem Solving
- Strategic Planning & Merchandising
- Customer Relationship Management
- Quick Adaptation to New Product Knowledge
- Team Leadership & Staff Training
- Work Planning & Prioritization
- Confidence & Customer Engagement
- Inventory Management & Stock Replenishment
- Sales Floor Organization & Display Setup
Hobbies and Interests
- Decoration
- Dancing
- Yoga
- Photography
- Baking
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Department Team Trainer
WHOLE FOODS MARKET
01.2020 - 06.2024
Bakery Team Member
WHOLE FOODS MARKET
01.2019 - 08.2019
Sales Associate
FUD
01.2018 - 01.2019
Manager Assistant
AQUARELA LAUNDRY AND DRY CLEANING
12.2005 - 12.2013
Certification - Baking And Pastry Arts
PRINCE GEORGE´S COMMUNITY COLLEGE
Bachelor of Science - Business Administration
CESAR VALLEJO UNIVERSITY
Certification - Relationship Marketing Workshop
NATIONAL UNIVERSITY OF TRUJILLO
Associate of Science - Sales And Marketing Education
TECHNOLOGICAL INSTITUTE OF THE NORTH
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