Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Vanessa Moses

Cleveland Heights,US

Summary

Dedicated and professional individual with a proven track record in customer service, administration, and general maintenance. Skilled in troubleshooting problems and devising successful solutions. Adept at verbal and written communication, with a strong background in fostering positive relationships and surpassing goals. Reliable employee eager to expand skills and make valuable contributions to company success. Known for being hardworking, ethical, and detail-oriented, consistently adhering to company procedures while prioritizing safety, quality, and attentiveness.

Overview

5
5
years of professional experience

Work History

Warehouse Associate

Amazon
11.2021 - Current
  • Stowing away items
  • Scanning inventory in and labeling orders for shipment
  • Transporting items and lifting inventory
  • Packing inventory and Gift wrapping services
  • Labeling orders for shipment

Waitress/Bartender

Francesco’s
05.2024 - 12.2024
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Patient Consultant/ Administration

Shangri-la Dispensary
06.2023 - 12.2023
  • Assist patients with their medical marijuana orders making sure that they are being prescribed the correct medicine for their ailments
  • Administrative Assistant
  • Checking patient profiles and legal documents to ensure a thorough check-in
  • Answering store inquiries and inbound phone calls
  • Familiar with the OOARS and Dutchie Systems

Customer Service Representative

Adecco USA
02.2020 - 12.2021
  • Managed 100+ inbound calls a shift, while resolving issues with a 90% success rate
  • Create, maintain, and enter information into databases
  • Coordinate activities with other supervisory personnel or with other work units or departments

Education

High School -

Shaker Heights High School

Associate of Business Administration -

Indiana Wesleyan University

Skills

  • Administration
  • Customer Service
  • Adobe Suite
  • Microsoft Office
  • Attention to detail
  • Problem-solving
  • Packaging and labeling
  • Team collaboration

Accomplishments

  • SGORR- A student group on race relations- promoting positive social relations across all boundaries of difference
  • 2016 US Presidential Campaign-door to door
  • MetLife- Volunteer/ Various projects
  • Dress for Success- Volunteer

Timeline

Waitress/Bartender

Francesco’s
05.2024 - 12.2024

Patient Consultant/ Administration

Shangri-la Dispensary
06.2023 - 12.2023

Warehouse Associate

Amazon
11.2021 - Current

Customer Service Representative

Adecco USA
02.2020 - 12.2021

High School -

Shaker Heights High School

Associate of Business Administration -

Indiana Wesleyan University

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Vanessa Moses