VANESSA MULLINS
LONDON,KY
Summary
Goal-oriented Pharmacist Manager providing over sixteen years of experience of various pharmacy services in a retail pharmacy setting. Areas of expertise include customer service and immunizations. A professional, hardworking and reliable individual with a track record of providing excellent customer service in a high-volume facility.
Overview
14
14
years of professional experience
Work History
Retail Pharmacy Manager
THOMPSON DRUG ANNVILLE
Annville, KY
04.2022 - Current
- Administered vaccines to immunize patients against communicable diseases.
- Improved organization and supply management policies for medicines and materials.
- Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
- Trained pharmacy interns and newly hired technicians.
- Analyzed prescribing trends to monitor compliance and prevent excessive usage.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
- Assessed safety procedures and federal regulations to maintain pharmacy compliance.
- Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy.
- Trained individuals in how to use devices to promote optimal medical support.
- Informed patients and patrons about flu, DTaP and HPV vaccines.
- Ordered inventory on weekly basis to meet anticipated demand and reduce backorders.
- Mitigated regulatory risks by coordinating audits to comply with protocols.
- Ordered supplies needed for pharmacy and kept tabs on inventory levels.
- Communicated with patients with compassion while keeping medical information private.
- Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures.
- Solicited medical history information from patients to provide best and most effective medical advice.
Pharmacist
Walmart
Barbourville, KY
07.2015 - 04.2022
- Monitored medication inventory levels and kept detailed documentation in company software.
- Compounded, packaged, labeled and dispensed medications.
- Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty.
- Checked prescriptions for proper contents and labeling.
- Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counseling.
- Mentored pharmacy technicians and trainees, providing insight and answering questions regarding company procedures and medical protocols.
- Consulted with patients to explain medication use, side effects and dosage directions as prescribed.
- Recommended over-the-counter medications for patients after assessing symptoms.
- Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
- Oversaw drug preparation and distribution activities to provide safe, efficient care for patients.
- Promoted health and well-being of patients by administering flu immunizations.
- Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
- Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Maintained confidential financial and patient information to reduce risk of data breaches.
- Answered patient questions and data requests.
- Supervised staff of six and motivated top performance against pharmacy objectives.
- Prepared medications based on physician orders.
- Managed inventory and reduced costs by negotiating prices with multiple generic pharmaceutical suppliers.
- Stocked, labeled and delivered medications to patients and caregivers.
- Analyzed prescribing trends to monitor compliance and prevent excessive usage.
- Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
- Detected and reported therapeutic incompatibilities.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Maintained compliance with state and federal drug laws.
- Administered flu immunizations to patients to prevent illness and promote well-being.
- Reviewed packages and medication bottles for proper labeling before distributing to patients.
- Delivered pharmacological education to patients by responding to and answering questions and explaining medication side effects.
- Increased focus on pharmacy's encompassing health services by administering immunizations and delivering patient consultations.
Retail Pharmacy Manager
Walgreens
Barbourville, KY
06.2010 - 07.2015
- Analyzed prescribing trends to monitor compliance and prevent excessive usage.
- Improved organization and supply management policies for medicines and materials.
- Assessed safety procedures and federal regulations to maintain pharmacy compliance.
- Updated procedures necessary for compounding, mixing, packaging and labeling medications.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
- Administered vaccines to immunize patients against communicable diseases.
- Trained pharmacy interns and newly hired technicians.
- Solicited medical history information from patients to provide best and most effective medical advice.
- Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
- Ordered supplies needed for pharmacy and kept tabs on inventory levels.
- Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy.
- Informed patients and patrons about flu, DTaP and HPV vaccines.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Mitigated regulatory risks by coordinating audits to comply with protocols.
- Ordered inventory on weekly basis to meet anticipated demand and reduce backorders.
- Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures.
- Managed weekly schedules and requests for leave.
- Worked closely with store manager to maintain day-to-day operations.
- Communicated with patients with compassion while keeping medical information private.
Education
Doctor of Pharmacy - Pharmacy
Medical University of South Carolina
Charleston, SC05-2008
Bachelor of Applied Science - Pharmacy (Pre-Pharmacy)
Alice Lloyd College
Pippa Passes, KY05-2003
High School Diploma -
Clay County High School
Manchester, KY05-1999
Skills
- Immunization Administration
- Vendor Negotiations
- Pharmacy marketing and promotions
- Insurance Billing
- Insurance Verification
- Retail pharmacy operations
- Patient Care and Education
- Patient Counseling
- Prescription refilling
- Employee Performance Evaluations
- Employee Supervision
- Employee Work Scheduling
- Staff Supervision
- Patient Safety
- Drug Inventory Management
- Verbal and Written Communication
References
References available upon request.
Timeline
Retail Pharmacy Manager
THOMPSON DRUG ANNVILLE
04.2022 - Current
Pharmacist
Walmart
07.2015 - 04.2022
Retail Pharmacy Manager
Walgreens
06.2010 - 07.2015
Doctor of Pharmacy - Pharmacy
Medical University of South Carolina
Bachelor of Applied Science - Pharmacy (Pre-Pharmacy)
Alice Lloyd College
High School Diploma -
Clay County High School
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