Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vanessa Munoz

Alvin,TX

Summary

Personable, friendly and solution-oriented with over 8 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Overview

9
9
years of professional experience

Work History

Receptionist

BMW
WEBSTER, TX
01.2023 - Current
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Reconciled vendor invoices with purchase orders and identified discrepancies.

Account Executive

Regional Finance
Pearland, TX
06.2021 - 01.2022
  • Created marketing materials, including brochures and presentations, to showcase products and services.
  • Generated weekly reports on sales performance against targets for upper management review.
  • Assessed credit applications, verified customer information and reviewed financial data to determine credit worthiness.
  • Verified customer identity, income, and employment details.

Pawnbroker

First Cash Pawn
Houston, TX
02.2021 - 06.2021
  • Maintained accurate records of all transactions and inventory.
  • Verified authenticity and value of items brought in for pawning or selling.
  • Negotiated loan repayment plans with customers when necessary.
  • Provided excellent customer service by greeting customers in a friendly manner and responding to their requests promptly.
  • Ensured the store was kept clean, neat and organized at all times.

Pet Counselor

Petland
Webster, TX
05.2020 - 01.2021
  • Educated clients about responsible pet ownership and preventive health care.
  • Instructed pet owners on proper care techniques for their pets.
  • Assisted pet owners in selecting the best type of food and supplies for their pets.
  • Provided advice to pet owners on how to properly train their pets.
  • Collaborated with veterinarians and other animal health professionals to ensure the well-being of animals.
  • Maintained a clean environment in which all animals are housed safely and comfortably.
  • Processed credit application information into established software system.
  • Assisted customers with inquiries regarding the status of their credit applications.
  • • Overcome objections, run financing deals in a fast-paced sales environment.

SPANISH TEACHER

SARAHS SPANISH SCHOOL
Friendswood, TX
01.2020 - 05.2020
  • Developed and implemented Spanish language curriculum to teach students grammar, vocabulary, reading, writing, and conversational skills.
  • Collaborated with colleagues to create a supportive learning environment for all students.
  • Created lesson plans based on the school's standards for teaching Spanish language arts and literature.
  • Maintain regular contact with parents and guardians regarding student progress.

Sales Associate

Cavender's Boot City
Houston, TX
02.2017 - 01.2020
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Handled customer complaints in a professional manner.

Project Assistant Intern

PetlandWaste Management
Houston, TX
08.2017 - 05.2018
  • Assisted with project planning and scheduling of tasks.
  • Organized meetings, conference calls, and other events.
  • Assisted with coordination of daily activities for projects.

Assistant Teacher

Our Lady Of Mount Carmel School
Houston, TX
08.2016 - 05.2017
  • Assisted classroom teacher in developing and implementing lesson plans.
  • Supervised small group activities.
  • Encouraged positive behavior with rewards and incentives.
  • Assessed student progress through observation, testing, and feedback from teachers.
  • Collaborated with other staff members to ensure student success.

Human Resources Intern

METHODIST HOSPITAL
Houston, TX
08.2015 - 05.2016
  • Prepared onboarding documents for new hires, such as contracts and employee handbooks.
  • Organized and maintained personnel records in a secure database.
  • Participated in staff meetings to discuss company policies and procedures related to human resources management.
  • Developed presentations on various topics related to human resources management.

Accountant Intern

Museum of Fine Arts Houston
Houston, TX
08.2014 - 05.2015
  • Assisted with the preparation of financial statements, reports, and budgets.
  • Assisted with accounts payable and receivable activities such as invoice processing and payment distribution.
  • Participated in meetings to discuss projects and client needs related to accounting services.
  • Assisted with the organization of scanned images into designated folders.

Education

High School Diploma -

CRISTO REY JESUIT
Houston, TX
06.2018

Business Administration

Alvin Community College
Alvin, TX

Skills

  • Data Entry
  • Project Coordination
  • Technical Support
  • Scheduling
  • Organization Skills

Languages

Spanish
Native/ Bilingual

Timeline

Receptionist

BMW
01.2023 - Current

Account Executive

Regional Finance
06.2021 - 01.2022

Pawnbroker

First Cash Pawn
02.2021 - 06.2021

Pet Counselor

Petland
05.2020 - 01.2021

SPANISH TEACHER

SARAHS SPANISH SCHOOL
01.2020 - 05.2020

Project Assistant Intern

PetlandWaste Management
08.2017 - 05.2018

Sales Associate

Cavender's Boot City
02.2017 - 01.2020

Assistant Teacher

Our Lady Of Mount Carmel School
08.2016 - 05.2017

Human Resources Intern

METHODIST HOSPITAL
08.2015 - 05.2016

Accountant Intern

Museum of Fine Arts Houston
08.2014 - 05.2015

High School Diploma -

CRISTO REY JESUIT

Business Administration

Alvin Community College

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Vanessa Munoz