Vanessa Munoz
Los Angeles,CA
Summary
Results-oriented leader with strong track record of success in team leadership, quality control and contribution to company success. Eager individual with desire to take on new challenges, using my skillsets to make a difference in any role.
Overview
6
6
years of professional experience
Work History
Closing Manager
City National Bank
Los Angeles, CA
01.2022 - Current
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Collaborated with team leaders on quality audits and crafted operations best practices with quality results and feedback.
- Presented performance and productivity reports to superiors.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan.
- Collaborated with upper management team on long-term strategic planning initiatives for the organization.
- Maintained library of model documents, templates or other knowledge resources.
- Provided technical support for existing reports, dashboards or other tools.
- Enforced federal, state, local and company rules when implementing policies and standard operating procedures
- Addressed and resolved customer concerns regarding closing process in a timely manner and with suitable solutions.
- Managed staffing needs through selection, onboarding and training, disciplinary action as necessary.
- Coordinated cross-functional teams to ensure timely delivery loan documentation.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives in production and quality.
- Worked with internal teams to understand business needs and changing strategies.
- Responded to information requests from superiors, providing specific documentation.
- Maximized team morale and minimized turnover by recognizing performance and reinforcing positive choices.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Collaborated with escrow officers, lenders, buyers and sellers to facilitate successful closings.
Mortgage Closing Manager
Global Equity Finance
San Diego, CA
04.2021 - 01.2022
- Monitored daily and weekly operations within the department to ensure compliance with regulations.
- Collaborated with other managers to deliver consistent leadership across teams.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Developed process improvements to enhance overall data quality.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Oversaw daily operations, optimizing efficiency and productivity.
- Managed warehouse banks to secure funding limits
- Revamped the closing team incentive structure for the benefit of the company and employees.
- Hired, trained and guided closers to improve productivity.
Mortgage Loan Closer
Global Equity Finance
San Diego, CA
11.2019 - 04.2021
- Averaged 100 loans per month, closing,funding and post closing volume.
- Verified accuracy of information on mortgage documents, using TRID and company guidelines.
- Adhered to established policies and procedures when preparing closing documents.
- Verified that all required documentation was received prior to closing date.
- Coordinated with title companies to ensure timely delivery of documents to settlement agents.
- Organized files according to company standards and maintained electronic records.
- Promoted strong commitment to productive loan processing by following up with necessary parties and quickly resolving issues.
- Scheduled closing meeting after gathering and preparing loan package documentation.
- Calculated mortgage payments, interest rates, taxes, insurance amounts.
- Participated in team meetings, trainings conducted by management staff regarding updates on products, services offered by the company.
- Reviewed purchase advice and warehouse line to establish fee reconciliation.
- Completed VOE's, wire balancing and executed loan documents to disburse funds.
Front Desk Manager
Holiday Inn Express
San Diego, CA
02.2018 - 11.2019
- Monitored and managed accounts receivable and accounts payable
- Monitored and analyzed third party websites to obtain customer feedback
- Set and adjust daily, monthly, and yearly rates for various hotel services
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Established efficient client communication channels between personnel and customers
- Collected payments and logged generated revenue
- Oversaw cash and credit card payment transactions at the front desk.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Schedule work shifts and tasks
- Hiring, orienting, training hotel personnel
Front Desk Agent
Holiday Inn Express
San Diego, CA
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Input customer data into reservation systems and updated to reflect room changes.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Provided information about hotel amenities, services, and local attractions.
- Answered phones, responded to inquiries, and took messages.
Education
High School Diploma -
Morse High School
San Diego, CA06-2017
Skills
- Strong leadership
- Task Delegation
- Risk management policies
- Quality Control Analysis
- Goal Setting
- Adaptable to constant change
- Deadline Management
- Process Improvement
- Workflow Optimization
- Data Analysis
- Relationship Building
- Decision-making capabilities
Timeline
Closing Manager
City National Bank
01.2022 - Current
Mortgage Closing Manager
Global Equity Finance
04.2021 - 01.2022
Mortgage Loan Closer
Global Equity Finance
11.2019 - 04.2021
Front Desk Manager
Holiday Inn Express
02.2018 - 11.2019
Front Desk Agent
Holiday Inn Express
High School Diploma -
Morse High School
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