Vanessa Murillo
San Jose,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Withdrawal Management Technician
Pathway Society INC
05.2023 - Current
- Support and care for clients in the detoxification process
- Conduct regular checks on clients’ physical & mental status and conduct regular and timely client safety and health checks per documented protocol
- Monitor client status with facility provided tools
- Take vitals at prescribed intervals
- Document client activity in charts & shift change logs
- Conduct medication room duties such as monitoring clients taking medication, logging medications in the electronic health record and storing medications using documented protocols
- Pick up medications/provide transportation if approved to do so
- Perform safety checks before client admission and ensure cleanliness of office and client areas, and perform activities related to bed management
- Perform urinalysis / breathalyzer tests as needed
- Assist with the paperwork for client admission & discharge from the program
- Perform other tasks related to client care as directed by the Nurse Practitioner
- Maintained detailed records of care provided, patient communications, and reported incidents.
- Recorded and tracked all patient care activities in compliance with documentation standards.
Overnight Monitor
Mental Health Systems
08.2022 - 05.2023
- Monitors the residents during the overnight hours. Ensures presence in the facility
- Maintains program structure and adherence to rules and procedures
- Documents in program log both the regular checks on clients and any emergency/crisis situations which occur.
- Able to provide basic directions to clients who experience emotional crisis during the shift.
- Communicates effectively with other staff to provide consistent treatment for each client
- Maintains facility security. Comply with all MHS and program rules, policies & procedures including HIPAA standards. Participates in maintenance of security procedures of the facility
- Billing for client services using Welligent
- Inventory
- Working knowledge of mental health and/or substance abuse programs and treatment.
- Monitor must be able to address emergency situations and be willing to seek supervision, when needed.
- Complies with standards of care established for the program. Continually demonstrates the ability to provide quality care to program residents.
- Utilizes logical problem-solving techniques both independently and in collaboration with workers in dealing with clinical needs.
- Supervised and offered support through the night on two separate properties that housed populations that suffered of mentally illness, substance abuse and/or homeless.
- Created daily reports to summarize support given, incidents, and client behavior.
Work Study
Evergreen Valley College
04.2022 - 06.2022
- Front Desk
- Creating files
- Data entry
- Budget
- Organizing
- Answering phone calls/ Making calls
- Replying to department emails
Caregiving
Sunnyside Gardens
07.2019 - 01.2021
- Provided Personal care, toileting, and care for 15 or more residents
- Worked in the Assisted Living and Memory Care departments
- Companionship Offered
- Conducted thirty-minute safety checks
- Call light on call
- Laundry
- Provided entertainment, such as activities
- Accurately documented all patient care, interactions, and incidents.
- Maintained detailed records of care provided, patient communications, and reported incidents.
- Recorded and tracked all patient care activities, conversations, and incident reports in compliance with documentation standards.
Caregiving
24 HRCARE
08.2018 - 07.2019
- Provide personal care
- Provided showers, and bed baths
- Conducted safe transfers
- Stand by assist
- Hospice
- Provided transportation to appointments
- Ran errands for people of low-no mobility
- Medication reminders
Client Service Coordinator
AccentCare
03.2017 - 03.2018
- Making copies and faxing documents
- Answering phones, Scheduling orientations, Interviews, and Trainings
- Creating and maintaining, Applications, Trainings documents and Orientation packets
- Conducting Interviews, Orientations, and Trainings
- Input new employees and terminate employees in systems
- Recruiting and Hiring Events
- Data Entry
- Organizing and Filing
- Staffing
- Payroll for 100 plus employees
- Supervision of 100 employees
- When unable to staff or had a last-minute call off; I would personally provide care to our Elderly, and Autistic clients.
Caregiver
LivHome
05.2012 - 03.2017
- Care for The elderly, and Autistic children
- Hospice Care
- Catheter Care
- Personal Care
- Physical and occupational therapy
- Meal preparation
- Light housekeeping
- Companionship
Receptionist
SGK Home Solutions
01.2016 - 04.2016
- Responsible for scheduling appointments
- Sent appointment reminders by text or via email
- Sent out warranties
- Managed groups of window installers
- Matched installers to Jobs to ensure best match
- Input data into the system
- Managed front desk and provided information to walk-ins
- Answered incoming calls
- Ordered and managed office supplies
Activity Assistant
Camden Post-Acute
01.2015 - 04.2015
- Planning and Implementing activities and outings
- Encored Activities to 12 or more residents at a time
- Responsible for visiting and ensuring all patient needs are met
- Responsible for important announcements to the facility and staff
- Responsible of Keeping records of patience activities and well being
- Encouraged socialization and physical activities to 36 residents in The Facility
Caregiver
In Home Supportive Services (IHSS)
09.2008 - 01.2010
- Assisting in personal care and Hygiene
- Bathing and Grooming
- Occupational and Physical Therapy
- Tracheostomy Care
- Suctioning
- Changing of dressing and tubing
Education
Psychology Graduate -
Evergreen Valley College
05.2025
High School Diploma - undefined
Independence High School
05.2010
Skills
- Bilingual in English and Spanish
- Strong oral and written communication skills
- Skilled at multitasking and managing priorities effectively
- Quick learner with a strong work ethic
- Able to work independently and collaboratively in team settings
- Creative and resourceful problem solver
- Demonstrated leadership abilities
- Proficient in Welligent, Microsoft Word, Google Docs, Excel, PowerPoint, and additional software programs
- Multitasking and organization
- Works Well Under Pressure
- Attention to detail
- Customer service
- Written/Verbal communication
- Documentation and reporting
- Work Planning and Prioritization
- Routine Inspections
- OSHA compliance
- Extensive organizational skills
- Issue resolution
- Document preparation
- Information tracking
- File and record maintenance
Languages
Spanish
Native or Bilingual
Timeline
Withdrawal Management Technician
Pathway Society INC
05.2023 - Current
Overnight Monitor
Mental Health Systems
08.2022 - 05.2023
Work Study
Evergreen Valley College
04.2022 - 06.2022
Caregiving
Sunnyside Gardens
07.2019 - 01.2021
Caregiving
24 HRCARE
08.2018 - 07.2019
Client Service Coordinator
AccentCare
03.2017 - 03.2018
Receptionist
SGK Home Solutions
01.2016 - 04.2016
Activity Assistant
Camden Post-Acute
01.2015 - 04.2015
Caregiver
LivHome
05.2012 - 03.2017
Caregiver
In Home Supportive Services (IHSS)
09.2008 - 01.2010
High School Diploma - undefined
Independence High School
Psychology Graduate -
Evergreen Valley College
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