Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vanessa Navarro-Guzman

Hazlet,NJ

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

18
18
years of professional experience

Work History

Director of Billing and Collections

MCRA, LLC
New York, NY
03.2006 - Current
  • Coordinated with other departments such as sales, finance and accounting regarding invoice discrepancies or customer issues.
  • Developed and implemented billing procedures to improve accuracy, efficiency and customer satisfaction.
  • Reviewed invoices for accuracy before submitting them for payment processing.
  • Provided support to internal auditors during financial audits.
  • Maintained accurate records of all billing transactions.
  • Created reports on billing activities, aging accounts receivable, revenue collections.
  • Implemented corrective actions when needed based on findings from internal audits or customer complaints.
  • Monitored accounts receivables to ensure timely payments from customers.
  • Resolved disputes between customers and vendors regarding invoices or payment terms.
  • Managed and supervised billing department staff, including training, evaluation, and workflow distribution.
  • Analyzed billing processes and recommended improvements to minimize cycle time and enhance customer satisfaction.
  • Resolved billing issues by applying knowledge and completing in-depth research.
  • Managed the setup and billing of complex client accounts, ensuring compliance with contractual agreements.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Advised management on best practices related to billing operations and customer service policies.
  • Helped customers to bring accounts into good standing by implementing payment plans.
  • Managed billing calendar and scheduled claims for payments.
  • Oversaw the preparation of monthly billing reports and analysis to track billing efficiency and accuracy.

Office Manager

Small Bones Innovations, Inc.
New York, NY
2005 - 02.2006
  • Assisted in recruiting, onboarding and training new employees.
  • Supervised staff members, organized schedules and delegated tasks.
  • Provided administrative support to management team including preparing reports and presentations.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Maintained filing system for records, correspondence and other documents.
  • Developed effective communication strategies between departments within the organization.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Developed and implemented office policies and procedures.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Office Manager

Viscogliosi Brothers, LLC
New York, NY
11.2004 - 2005
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Ensured compliance with applicable laws regarding employment practices.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Organized company events including holiday parties, team building activities .
  • Maintained confidential records relating to personnel matters.
  • Developed and implemented office policies and procedures.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Monitored inventory levels and placed orders when needed.
  • Provided training to new hires on office policies and procedures.
  • Used judgment and initiative in handling confidential matters and requests.
  • Managed office budget to handle inventory, postage and vendor services.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Education

BBA - Operations Management

Baruch College
New York
05-2009

Skills

  • Operations Management
  • Staff Management
  • Team Management
  • Organizational Development
  • Company guidelines
  • Rules and regulations
  • Facilities Management
  • Issues Resolution

Languages

Spanish
Native/ Bilingual

Timeline

Director of Billing and Collections

MCRA, LLC
03.2006 - Current

Office Manager

Viscogliosi Brothers, LLC
11.2004 - 2005

Office Manager

Small Bones Innovations, Inc.
2005 - 02.2006

BBA - Operations Management

Baruch College

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Vanessa Navarro-Guzman