vanessa navas
Dallas,TX
Summary
Dynamic and engaging professional with a strong background in customer service at AT&T and bartending at Rio Lerma. Proven ability to enhance customer satisfaction through effective communication and multitasking. Known for developing loyal clientele and maintaining high standards of service while managing cash handling and compliance with regulations.
Overview
5
5
years of professional experience
Work History
Bartender
Rio Lerma
05.2023 - 04.2025
- Effectively accommodated high volumes of customers throughout busy periods.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Customer Service Representative
AT&T
02.2020 - 01.2021
- Effectively accommodated high volumes of customers throughout busy periods.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Education
High School Diploma -
Texans Can
Dallas, TX06.2026
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Handling difficult customers
- Hospitality service expertise
- Service-oriented mindset
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bartender
Rio Lerma
05.2023 - 04.2025
Customer Service Representative
AT&T
02.2020 - 01.2021
High School Diploma -
Texans Can
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