VANESSA NEGRETE
10419 BOLAND BEND SAN ANTNIO,TEXAS
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives with resourceful managerial skills offering a history of success coordinating and monitoring operations across various departments. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Highly committed with a hardworking mentality to maintain the quality of services to clients and prospects. With a collaborative approach and commitment to excellence.
Overview
21
21
years of professional experience
Work History
OFFICE MANAGER
G LINE SOLUTIONS LLC.
01.2017 - Current
- Oversee operations of the company.
- Met 100% of financial reports, accounts receivables, and reporting.
- Perform administrative duties, use of Quick Books Online software for billing and bookkeeping, accounting, MS Word, cash handling, bank reports, and make deposits.
- Weekly payroll for employees.
- Maintain the privacy and accuracy of company documents.
- Establish and provide successful vendor and supplier relationships.
- In charge of overseeing the company's success to receive clearance into the buildings with COIs.
- Scheduling of truck rentals for projects.
- Filing accuracy of company taxes.
- Occasionally visit job sites and perform walk-throughs with the client to ensure customer satisfaction.
- Updated reports, managed accounts, and generated reports for the company database including quarterly and yearly reports.
- Defined clear targets and objectives and communicated to other team members.
LEASING AGENT
INTERNATIONAL
03.2021 - 08.2022
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Generated leads for sales and rental properties through cold calls and referrals.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to Common Area Maintenance (CAM) inquiries.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Coordinated appointments to show marketed properties.
- Kept properties in compliance with local, state, and federal regulations.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Complete weekly Market Survey.
LEASING AGENT
GREYSTAR
01.2021 - 03.2021
- Greeted all potential prospects, residents, vendors, and personnel at all times creating a friendly environment.
- Provided detailed information to future tenants and prospects highlighting features and amenities throughout the tour.
- Recruited new residents through website advertising and marketing.
- Monitored advertising effectiveness by gathering information about market competition in the local area.
- Responded to requests and scheduled appointments for property showings.
- Performed background, reference, and credit checks as part of the screening process of prospective tenants.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in. processes.
- Collected tenant's monthly rent payments.
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Complete weekly Market Survey.
LEASING AGENT
ALLIANCE
09.2019 - 01.2021
- Greeted clients, showed apartments, and prepared leases.
- Conducted tours to highlight key features of the property and provided a wealth of information on its key features.
- Invited prospects to fill out applications upon completion of property tours.
- Verified tenant incomes and other information before accepting lease applications.
- Performed background, reference, and credit checks as part of the screening process of prospective tenants.
- Use company software to keep records of financial transactions and rental applications.
- Kept meticulous records of correspondence between management and tenants.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected packages from vendors to later distribute to residents with properly verifying their identity.
STORE MERCHANDE ASSOCIATE
TJ MAXX
06.2019 - 05.2020
- Greet customers with attention to detail ensuring the ultimate best experience for customer satisfaction.
- Offering customers, the loyalty rewards credit card program and explaining its benefits.
- Maintained cleanliness of the department assigned while engaging with customers to prevent theft.
- Stocking, organizing, merchandising, and cashiering.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Coordinated efficient organization, palletizing and transportation of completed packages.
BUSINESS DEVELOPMENT ASSOCIATE
B WIRELESS
03.2013 - 11.2013
- In charge of West Texas vendors fulfilling purchase orders products ad devices.
- Telemarketing, including searching for new leads, and recruiting new vendors to hit company sales goals.
- Set up new vendors for success by sending marketing tools to advertise and promote Clear Internet in their store, along with taking their first purchase order on modems and equipment.
- Train new vendors.
- Consistently followed up with all clients via telephone and email weekly and processed purchase orders to maintain their inventory.
- Held meetings with local business owners in San Antonio to recruit, train, and or support, process purchase orders on devices, and supply them with flyers and banners for marketing in their stores.
- At times, the job required covering shifts inside the North Star Mall kiosk selling Clear Internet service and modems to new customers to generate sales.
- Help the company launch Metro PCS cell phone services, wireless handsets, and accessories at different locations.
- Worked outside sales selling Metro PCS services, device handsets, and accessories by setting up a tent in front of local shopping centers.
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Attended monthly sales meetings and quarterly sales training.
- Informed customers of promotions to increase sales productivity and volume.
- Maintained current knowledge of evolving changes in marketplace.
- Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.
- Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
RETAIL SALES ASSOCIATE
SPRINT
01.2006 - 01.2012
- Acknowledged and greeted all customers.
- Processed credit applications, based upon approval, collected customer deposits.
- Recommended and set up customers on suitable price plans and sold device handsets and accessories in bundles.
- Managed incoming calls, redirected calls, and took messages.
- Outbound telemarketing calls to generate new sales on slow days.
- Opened and closed the assigned registers.
- Processed payments and reviewed personal and business account concerns with clients with the ability to adjust.
- Took advantage of every opportunity to offer new services on products and add-on features.
- Developed strong rapport with customers and created a positive impression of business.
- Set up store displays and planograms.
- Restocked merchandise.
- Professionally resolved customer care issues and provided excellent customer service which built trust and helped generate new sales through customer referrals.
STORE MANAGER
RADIO SHACK
01.2004 - 01.2006
- Oversaw operations of the store.
- Attended monthly meetings and weekly manager conference calls.
- Supervised, monitored, motivated, trained, and directed sales and performances for all employees.
- Provided weekly and monthly reports to the corporate office.
- Set individual sales goals for employees.
- Enforced company policies and procedures.
- Assigned daily tasks and delegated performances.
- Maintained the organization of company documents, paperwork files, products, and inventory.
- Kept merchandising standards up to date.
- Rotated merchandise and displays to feature new products and promotions.
- Developed marketing strategies to increase store traffic, which led sales to an increase of up to 200% monthly.
- Delivered excellent customer service and problem-solving skills.
- Opened and closed store and managed daily cash flow by making night deposits to the bank.
- Approved regular payroll submissions for employees.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Ensured proper amounts of change and cash in registers.
- Ordering weekly to maintain store inventory of frequently sold items with full attention on high-demand products sold and newly listed items to sell.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Processed store chargebacks and unboxed new inventory in a reasonable time frame upon arrival.
- Retained communication with vendors, service and repair centers, and customers.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness.
- Assisted with hiring, training, and mentoring new staff members.
Education
Certificates -
CHAMPIONS SCHOOL OF REAL ESTATE
SAN ANTONIO05.2014
GED -
LINCOLN'S CHALLENGE
RANTOUL, IL.12.1999
Skills
- Office Management
- Bookkeeping
- Accounting & Reconciliations
- Payroll Processing
- Training & Leadership
- Vendor & Customer Relations
- Oral & Written Communication
- Positive Teamwork & Collaboration
- Creativity & Problem Solving
- Information Protection
- Relationship Building
- Financial Reporting
- Mail handling
- Bilingual
Timeline
LEASING AGENT
INTERNATIONAL
03.2021 - 08.2022
LEASING AGENT
GREYSTAR
01.2021 - 03.2021
LEASING AGENT
ALLIANCE
09.2019 - 01.2021
STORE MERCHANDE ASSOCIATE
TJ MAXX
06.2019 - 05.2020
OFFICE MANAGER
G LINE SOLUTIONS LLC.
01.2017 - Current
BUSINESS DEVELOPMENT ASSOCIATE
B WIRELESS
03.2013 - 11.2013
RETAIL SALES ASSOCIATE
SPRINT
01.2006 - 01.2012
STORE MANAGER
RADIO SHACK
01.2004 - 01.2006
Certificates -
CHAMPIONS SCHOOL OF REAL ESTATE
GED -
LINCOLN'S CHALLENGE
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