Vanessa Nguyen
Minneapolis,MN
Summary
An accomplished Healthcare Professional with 20+ years of diverse experience in senior care and group homes. Expertise in revenue growth, management of employees, state inspections, and engagement with regulatory bodies, healthcare providers, and facility vendors. The ability to motivate teams and lead by example to implement a strong sense of mission and purpose that aligns with corporate values. Excellent communication and interpersonal skills with the ability to quickly build relationships and form trust with clients and families from diverse backgrounds.
Overview
29
29
years of professional experience
Work History
Housing Director
St. Therese Of New Hope
09.2022 - Current
- Supports sales and marketing dept to maximize census
- Support and implement strategies to enhance programs
- Enforce state-level compliance and standards by managing records and keeping up to date licenses
- Responsible for financial management functions and assuring each department stays within their budgets
- Oversee all operations of the building.
- Plan and coordinate daily, weekly and monthly meetings with department leaders to help support their team to implement the highest level of services for the people we support
- Knowledge of PCC (Point Click Care) software
- Maintain positive relations with residents, families, and the community
Executive Director
The Legacy Of St. Anthony
12.2021 - 09.2022
- Work closely with dept leaders to strategically affect operational direction.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Enhance operational and organizational efficiencies with creative events.
- Fostered work culture to increase morale and reduce turnover.
- Supports sales and leasing coordinator to maximize census
- Applied and supported continuous process improvement strategies to enhance programs and clinical management
- Enforces and ensures state-level compliance and standards by managing records and keeping up to date licenses
- Responsible for financial management functions, including quarterly quality assurance, operational budgets and assuring each department stays within their budget guidelines
- Manage and oversee all operations of the building; including evaluations, performance, disciplinary actions, and reviews of employees
- Plan and coordinate daily, weekly and monthly meetings with department leaders to help support their team to implement the highest level of services for the people we support
- Maintain positive relations with residents, families, and the community
- Familiar with Point Click Care (PCC) system
Program Supervisor
Axis MN, Inc.
03.1997 - 03.2022
- Directed team of 15-20 personnel, overseeing records, performance and quality assurance.
- Effective team building with staff while gaining positive relations with residents, families, and providers
- Mange staff scheduling and training. Coordinate resident appointments and team meetings
- Support and maintain state-level compliance with 245D regulations and standards by managing records and keeping up to date licenses
- Manage and maintain the program budget
- Manage financial budgets. Weekly ordering of food and supplies
- Create and implement initiatives to maintain the highest standards of excellence while identifying program needs and developing supportive solutions
- Knowledge in Filemaker software database
Housing Director
Sholom Roitenberg Family Assisted Living
03.2021 - 12.2021
- Worked collaboratively with sales and marketing to develop and administer marketing strategies towards increasing occupancy/census
- Kept accurate records residents files
- Support and maintain state-level compliance and standards by managing records and keeping up to date licenses
- Responsible for financial management functions and assuring each department stays within their budget guidelines
- Manage and oversee all operations of the building; including evaluations, performance, disciplinary actions, and reviews of employees
- Plan and coordinate daily, weekly and monthly
- Familiar with MATRIX software
- Maintain positive relations with residents, families, and the community
Administrator
Encore Of Mahtomedi
08.2019 - 03.2021
- Employed with Bickford Senior Living from August 2019- October 2019. Acquisition with Encore finalized on October 01, 2019
- Responsible for the overall operations/performance of the community.
- Ensure state-level compliance and standards are current and executed
- Support sales and marketing dept to maximize census
- Ensure value-added marketing events are planned consistently
- Applied and supported continuous process improvement strategies to enhance programs and clinical management
- Oversee financial functions, including quarterly quality assurance, and operational budgets
- Responsible of some HR functions
- Knowledge in Yardi software
- Maintain continuous relationships with residents, families, and the community
Director of Memory Care
Gable Pines
10.2018 - 08.2019
- Oversee day to day operations of memory care dept
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Conducted tours of facility to prospective residents and families.
- Educate and train new staff in support residents in memory care
- Participated in community tours for potential memory care residents
- Onboarding new employees and continuous training with the Heartfelt Connections’ program mission and goals
- Involved in continuous process improvement strategies to enhance programs with weekly meetings with Activity Director
- Coordinate monthly family meeting and care conferences.
- Monitored daily delivery of quality services, which promoted high level of satisfaction among families and residents.
- Knowledge in Yardi software
Education
Bachelor of Arts - Individualized Studies/Human Services & Psychology
Metropolitan State University
Saint Paul, MNAssociate of Arts - Liberal Arts And General Studies
Century College
Saint Paul, MNNo Degree - Computer Programming Certificate
Brown College
Minneapolis, MNSkills
- Team Leadership
- Senior Care Management
- Budget Planning
- Issue Resolution
- Healthcare Systems
- Operational Systems
- Ethical Standards
- Staff Development
- Communications Strategies
- Sales and Marketing
License
Licensed Assisted Living Director
MN BELTSS
July 2021- current
Timeline
Housing Director
St. Therese Of New Hope
09.2022 - Current
Executive Director
The Legacy Of St. Anthony
12.2021 - 09.2022
Housing Director
Sholom Roitenberg Family Assisted Living
03.2021 - 12.2021
Administrator
Encore Of Mahtomedi
08.2019 - 03.2021
Director of Memory Care
Gable Pines
10.2018 - 08.2019
Program Supervisor
Axis MN, Inc.
03.1997 - 03.2022
Bachelor of Arts - Individualized Studies/Human Services & Psychology
Metropolitan State University
Associate of Arts - Liberal Arts And General Studies
Century College
No Degree - Computer Programming Certificate
Brown College
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