Summary
Overview
Work History
Education
Skills
Certification
Languages
Nessa Lee
Affiliations
Timeline
Generic

Vanessa North

Kerrville,TX

Summary

Customer-oriented Housekeeping Room Attendant coordinates multiple tasks in fast-paced settings. Amicable with strong communication skills across all levels of a company. Offering a driven work ethic and commitment to achieving results. Hardworking professional with energetic personality and strong cleaning skills. Properly handles heavy equipment, cleaning chemicals and supplies. Monitors building security and safety by locking doors and checking electrical appliance use to prevent hazards. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

18
18
years of professional experience
1
1
Certification

Work History

River Hills Health and Rehabilitation

Housekeeping
Kerrville, Texas
10.2023 - 07.2024
  • Cleaning of Residence quarters. Daily basic cleaning, and often deep clean. Including offices and recreational areas.
  • Coordinating with other healthcare professionals to ensure appropriate care is provided to patients.
  • Recruited, hired, and trained new housekeepers.
  • Communicated with patients with compassion while keeping medical information private.

Manager

Wendys Restaurant
Kerrville, Texas
01.2023 - 04.2023
  • Conducted performance reviews for team members.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Provided leadership during times of organizational change or crisis situations.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Proposed or approved modifications to project plans.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Analyzed business performance data and forecasted business results for upper management.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Delegated work to staff, setting priorities and goals.
  • Produced thorough, accurate and timely reports of project activities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Assigned work and monitored performance of project personnel.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Laborer

Alley Cats Construction
Kerrville , Texas
06.2022 - 10.2022
  • Hauled and moved all construction material.
  • Loaded and unloaded materials onto or from pallets, trucks, or other vehicles using a forklift.
  • Cut OSB sheets to 2x4x16 lumber.
  • Cleaned work area after job completion ensuring all debris is properly disposed of.
  • Followed all safety procedures when handling hazardous materials in the laboratory setting.
  • Lifted objects weighing up to 50 pounds without assistance when necessary.
  • Worked with team members to ensure efficient workflow throughout the day.
  • Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
  • Ensured that all personal protective gear was worn at all times while on the job site.
  • Performed repetitive assembly tasks with hand and power tools and automated equipment.

Crew Member

McDonald's Restaurant
Kerrville, TX
01.2021 - 06.2022
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Maintained an organized work area to ensure efficient operations.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Informed customers about daily specials in an engaging manner.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Adhered to health department regulations regarding food handling procedures.
  • Resolved customer complaints in a professional manner.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Checked expiration dates on all products before serving them to customers.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Restocked kitchen supplies including food products and utensils.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Served food quickly for positive guest experiences.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Presented orders to guests within anticipated service times.
  • Drove team success by quickly completing assigned tasks.
  • Upheld high standards of productivity and quality in operations.
  • Took orders from patrons and input selections into store computer system.
  • Packed fast food products in approved containers, cups, and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Stocked shelves and cases with new or transferred items.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Organized and restocked supplies to support operations and team productivity.
  • Wiped down tables and equipment, swept and refilled stock.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Maintained safe food handling practices to prevent germ spread.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Brewed and served coffee and tea with preferred add-ins.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Scrubbed and polished counters to remove debris and food.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Assembled and served meals according to specific guest requirements.
  • Tailored orders to address customer allergies and gluten concerns.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.

Crew Member

Burger King
Kerrville, TX
05.2019 - 12.2020
  • Maintained an organized work area to ensure efficient operations.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Informed customers about daily specials in an engaging manner.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Directed patrons to restrooms and other amenities within facility.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Tailored orders to address customer allergies and gluten concerns.
  • Assembled and served meals according to specific guest requirements.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Scrubbed and polished counters to remove debris and food.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Brewed and served coffee and tea with preferred add-ins.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Maintained safe food handling practices to prevent germ spread.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Organized and restocked supplies to support operations and team productivity.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Stocked shelves and cases with new or transferred items.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Packed fast food products in approved containers, cups, and bags.
  • Took orders from patrons and input selections into store computer system.
  • Upheld high standards of productivity and quality in operations.
  • Drove team success by quickly completing assigned tasks.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Presented orders to guests within anticipated service times.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Served food quickly for positive guest experiences.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Checked expiration dates on all products before serving them to customers.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Resolved customer complaints in a professional manner.
  • Adhered to health department regulations regarding food handling procedures.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Answered phone calls promptly to provide accurate information about menu items or prices.

Cashier

Valley Inn Convenient Store
Comfort, 78028
02.2018 - 02.2019
  • Stocked shelves with merchandise when needed.
  • Performed other duties as assigned by management.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Issued receipts, refunds, credits or change due to customers.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Followed company security procedures for handling large sums of money.
  • Answered customer inquiries regarding store policies and procedures.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Resolved customer complaints professionally in accordance with company policy.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Answered customer questions and provided store information.
  • Helped with purchases and signed customers up for rewards program.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Used suggestive selling techniques to promote add-on sales.
  • Discounted purchases by scanning and redeeming coupons.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Greeted customers promptly and responded to questions.
  • Counted and balanced cashier drawers.
  • Welcomed customers, offering assistance to help find store items.
  • Scanned items and checked pricing on cash register for accuracy.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Answered customers' questions and provided information on store procedures or policies.
  • Offered customers carry-out service at completion of transaction.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Answered phone calls to assist customers with questions and orders.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Built and maintained productive relationships with employees.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Checked personal identifications during alcohol and tobacco sales.

Cashier

Stripes Convenience Store
Kerrville, TX
03.2017 - 11.2018
  • Checked personal identifications during alcohol and tobacco sales.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Built and maintained productive relationships with employees.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered phone calls to assist customers with questions and orders.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Offered customers carry-out service at completion of transaction.
  • Answered customers' questions and provided information on store procedures or policies.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Scanned items and checked pricing on cash register for accuracy.
  • Welcomed customers, offering assistance to help find store items.
  • Counted and balanced cashier drawers.
  • Greeted customers promptly and responded to questions.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained work area and kept cash drawer organized.
  • Discounted purchases by scanning and redeeming coupons.
  • Used suggestive selling techniques to promote add-on sales.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Collected payments and provided accurate change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed sales transactions to prevent long customer wait times.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Answered customer questions and provided store information.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Resolved customer complaints professionally in accordance with company policy.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Followed company security procedures for handling large sums of money.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Stocked shelves with merchandise when needed.
  • Performed other duties as assigned by management.

Crew Member

Whataburger Restaurants L&c
Kerrville, TX
01.2012 - 12.2016
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Directed patrons to restrooms and other amenities within facility.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Tailored orders to address customer allergies and gluten concerns.
  • Assembled and served meals according to specific guest requirements.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Scrubbed and polished counters to remove debris and food.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Brewed and served coffee and tea with preferred add-ins.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Maintained safe food handling practices to prevent germ spread.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Organized and restocked supplies to support operations and team productivity.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Stocked shelves and cases with new or transferred items.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Packed fast food products in approved containers, cups, and bags.
  • Took orders from patrons and input selections into store computer system.
  • Upheld high standards of productivity and quality in operations.
  • Drove team success by quickly completing assigned tasks.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Presented orders to guests within anticipated service times.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Served food quickly for positive guest experiences.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Checked expiration dates on all products before serving them to customers.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Resolved customer complaints in a professional manner.
  • Adhered to health department regulations regarding food handling procedures.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Informed customers about daily specials in an engaging manner.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Maintained an organized work area to ensure efficient operations.

Crew Member

McDonald's Restaurant
Kerrville, Texas
12.2007 - 08.2010
  • Resolved any disputes among crew members in a professional manner while upholding company policy.
  • Coordinated with other departments regarding scheduling conflicts between crews.
  • Directed team of 10-15 crew members in daily operations and assigned tasks.
  • Organized inventory of supplies necessary for job completion; ordered additional materials when needed.
  • Analyzed data from completed jobs to identify areas for improvement in efficiency or quality.
  • Maintained accurate records of employee attendance, hours worked, vacation time.
  • Scheduled periodic meetings with crew members to discuss progress and goals achieved.
  • Provided technical support to crew members when operating machinery or equipment.
  • Analyzed customer feedback surveys to identify areas where improvements could be made.
  • Responded promptly to customer inquiries concerning services provided by the crew.
  • Ensured compliance with all health and safety regulations.
  • Investigated any accidents or incidents that occurred on the job site; implemented corrective actions where appropriate.
  • Inspected equipment for proper operation before use by crew members.
  • Assisted in resolving customer complaints or issues quickly and efficiently.
  • Developed work schedules to ensure adequate staffing levels.
  • Conducted regular reviews of work orders to confirm completeness of project requirements.
  • Monitored inventory levels and ordered supplies as needed.
  • Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
  • Trained new hires on job duties, safety protocols, and company policies.
  • Performed general maintenance on tools and equipment used by the crew.
  • Reviewed blueprints and plans prior to beginning a job to ensure accuracy of measurements and specifications.
  • Implemented cost saving measures to reduce expenses while maintaining quality standards.
  • Participated in hiring process for new employees; conducted interviews and reference checks as needed.
  • Enforced safety mandates and OSHA restrictions with good leadership skills.
  • Settled issues among crew members by addressing problems immediately and mediating disagreements.
  • Suggested changes in working conditions and use of equipment to increase crew efficiency.
  • Established and maintained professional working relationships with employees.
  • Organized crew placement per job function when assigning work.
  • Monitored task completion to meet company standards for performance.
  • Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
  • Delegated daily tasks to team members to optimize group productivity.
  • Completed minor adjustments and repairs to assigned equipment.
  • Managed multiple employees in various job tasks throughout phases of project completion.
  • Inspected cleanliness, organization and safety of job sites after every shift.
  • Mentored newly hired crew members to prepare each for job roles.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Observed safety protocols and manufacturer's instructions when using heavy machinery and equipment.
  • Supervised project contributions to meet organizational deadlines and expectations.
  • Gained independent working skills and guided and mentored less experienced team members.
  • Worked productively as lead or helping team member to drive customer satisfaction.
  • Installed sewer, water or storm drain pipes using pipe-laying machinery or laser guidance equipment.
  • Assisted with diverse construction challenges to help team and customer.
  • Cleaned or prepared construction sites to eliminate hazards.
  • Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
  • Signaled equipment operators to facilitate alignment, movement or adjustment of machinery.
  • Positioned, aligned or sealed concrete wall sections or pipes.
  • Tended pumps, compressors or generators to provide power or heat or move materials.
  • Lubricated, cleaned or repaired machinery or equipment.
  • Learned and mastered skilled trade specialties under guidance of expert mentors.
  • Loaded or unloaded building materials to distribute machinery or tools.
  • Controlled traffic passing near, in or around work zones.
  • Performed site activities required of green-certified construction practices.
  • Demonstrated best safety practices working at heights and lifting various objects.
  • Measured, marked or recorded openings or distances to construction layout areas.
  • Inspected sites before and after construction projects.
  • Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
  • Operated equipment with strong focus on safety and ground communication.
  • Displayed high standards for quality workmanship and routinely double-checked work.
  • Performed demanding physical work over extended periods and modeled positive attitude.
  • Understood how to operate and maintain job site equipment safely and for maximum productivity.
  • Coordinated phases of construction projects from inception to completion.

Cashier

Little Caesars Pizza
Kerrville, Texas
04.2006 - 12.2007
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Answered customer questions and provided store information.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Maintained work area and kept cash drawer organized.
  • Discounted purchases by scanning and redeeming coupons.
  • Used suggestive selling techniques to promote add-on sales.
  • Processed customer payments quickly and returned exact change and receipts.
  • Greeted customers promptly and responded to questions.
  • Counted and balanced cashier drawers.
  • Checked personal identifications during alcohol and tobacco sales.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Built and maintained productive relationships with employees.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered phone calls to assist customers with questions and orders.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Offered customers carry-out service at completion of transaction.
  • Answered customers' questions and provided information on store procedures or policies.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Scanned items and checked pricing on cash register for accuracy.
  • Welcomed customers, offering assistance to help find store items.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Resolved customer complaints professionally in accordance with company policy.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Followed company security procedures for handling large sums of money.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Issued receipts, refunds, credits or change due to customers.
  • Ensured compliance with all safety regulations within the store environment.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Greeted customers and answered any questions they had about the store's products and services.

Education

Some College (No Degree) -

Tivy High School
Kerrville, TX

Skills

  • Multitasking
  • Employee Supervision
  • Patient Safety
  • Epic Systems
  • Home Health Care
  • Injury Prevention
  • Healthcare regulations

Certification

  • Food Handlers
  • Management

Languages

English
Professional
Spanish
Limited

Nessa Lee

Very Fast Worker

Very quick learner

Great at customer service

Affiliations

  • great multitasker
  • well organized
  • very outgoing
  • great problem solver

Timeline

River Hills Health and Rehabilitation

Housekeeping
10.2023 - 07.2024

Manager

Wendys Restaurant
01.2023 - 04.2023

Laborer

Alley Cats Construction
06.2022 - 10.2022

Crew Member

McDonald's Restaurant
01.2021 - 06.2022

Crew Member

Burger King
05.2019 - 12.2020

Cashier

Valley Inn Convenient Store
02.2018 - 02.2019

Cashier

Stripes Convenience Store
03.2017 - 11.2018

Crew Member

Whataburger Restaurants L&c
01.2012 - 12.2016

Crew Member

McDonald's Restaurant
12.2007 - 08.2010

Cashier

Little Caesars Pizza
04.2006 - 12.2007

Some College (No Degree) -

Tivy High School

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