Josellyn Ortiz
Garfield,NJ
Summary
Dynamic healthcare and retail management professional with a proven track record at Valley Health System, specializing in workflow optimization and team leadership. Achieved significant operational efficiency improvements through strategic initiatives, while ensuring compliance with medical terminology and HIPAA regulations. Combines strong technical knowledge with exceptional interpersonal skills to enhance productivity and elevate patient care standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
BUSINESS ASSOCIATE
VALLEY HEALTH SYSTEM
Ridgewood, NJ
01.2021 - 03.2024
- Knowledgeable with MEDITECH electronic health record.
- Answers call bells promptly, and is able to assist patients who are alert in any way needed.
- Strong communication, both oral and written, to convey information in a clear and concise manner to persons of varied age groups, customers, and/or groups.
- Ability to use effective organizational and time-management skills to set priorities and respond quickly to urgent or emergent situations.
- Performs a variety of front desk activities that support the practice and professional staff, and performs a variety of essential services (checking in, checking out, etc.). As directed or requested by the Practice Manager and therapist in all critical units (IMC, ICU, CCU, CSICU).
OPERATION MANAGER
ZARA, EAST
East Rutherford, NJ
11.2017 - 11.2020
- Track employee performance (e.g., best sellers, space allocation, etc.) and make the necessary adjustments to drive productivity and efficiency
- Receipt of shipment and ensuring accuracy on invoices
- Communication with management/regional regarding product sales trends and requests
- Replenish sale floors, prepare inventories, and manage all outbound and inbound merchandise between stores and warehouses
- Review all result indicator reports and make actions accordingly for day-to-day operational challenges (Key performance indicator , Stock loss)
CLINIC RECEPTIONIST
FUTURE PEDIATRIC
Clifton, NJ
09.2015 - 10.2016
- Scheduled appointments and answered questions regarding procedures and patient care
- Checked-in patients are getting all necessary personal and insurance information
- Transcribed doctor notes into the computer system and patient records
- Placed phone calls to relay patient information while adhering to confidentiality standards
- Performed clerical duties such as copying, faxing, emailing, etc
Education
Licensed Practical Nurse
Jersey College
Teterboro, NJ03-2025
Bachelor of Science - Public Health
Montclair State University
Montclair, NJ05.2020
Skills
- Team leadership
- Hospital inpatient and outpatient records
- Patient admission documents processing
- Workflow Optimization
- Goal setting
- Time management
- Medical terminology
- HIPAA Compliance
- Problem Solving
- Office health records preparation
Certification
Certified in CPR and AED – CPR / First AID American Heart Association
References
REFERENCES: References available upon request
Volunteer Experience
- Alaris Health, Cedar Grove, NJ, 2019-2020, Work with seniors living in nursing homes to aid in the transition into assisted living; help with memory, loneliness, and depression through art therapy and fun, low-stress exercise activities. Maintain and update patient records and documentation.
- Canterbury Village, West Orange, NJ, 2019-2020, Work with seniors living in nursing homes to aid in the transition into assisted living; help with memory, loneliness, and depression through art therapy and fun, low-stress exercise activities. Maintain and update patient records and documentation.
Languages
Spanish, Full Professional
Timeline
BUSINESS ASSOCIATE
VALLEY HEALTH SYSTEM
01.2021 - 03.2024
OPERATION MANAGER
ZARA, EAST
11.2017 - 11.2020
CLINIC RECEPTIONIST
FUTURE PEDIATRIC
09.2015 - 10.2016
Licensed Practical Nurse
Jersey College
Bachelor of Science - Public Health
Montclair State University
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